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“Comfortable Stay”

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Hampton Inn Rocky Hill
Ranked #2 of 5 Hotels in Rocky Hill
Certificate of Excellence
Winchester, United States
1 review
“Comfortable Stay”
Reviewed November 22, 2013

I was in Connecticut for a wedding and stayed in this hotel 4 nights. The room was nice, the bed very comfortable. The breakfast was ok, not the best but a decent variety. The front desk was very helpful when I asked for information.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Scarsdale, New York, United States
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 19, 2013

We stay at Hampton Inns whenever possible. The rooms are clean, beds comfortable, service courteous and accommodating, great breakfast and locations usually pleasant. We were on a business trip so the comfort and quiet of the place we stay is important. This location did not dissapoint.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level 6 Contributor
89 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed November 10, 2013

As a disclaimer, I would give this hotel 2 stars based on my stay there but I'm adding the extra star because of the customer service I received after providing feedback on the hotel through the Hilton website.

We stayed here as a break in our drive from NYC to Maine and picked it based on its location off the highway. The hotel itself is a normal Hampton Inn - easy location off the highway, nice breakfast area, lobby is clean and nice. When we went to our room, all of the dresser drawers were wide open (random) and the toilet was running. We were switched to another room that reeked of smoke (I guess we were above/near a smoking room) and then got switched back to our original room (not sure how that ended up happening but I think my boyfriend offered to go back to our old room when he was downstairs). Luckily the toilet stopped running so it wasn't an issue.

I'm not sure if we just got an old room in the hotel but it definitely could use some sprucing up. I stay at Hampton Inns a lot when I travel for work and was originally surprised when they left post-it notes on the bed saying that the duvet cover and linens were changed daily. Now that I am used to seeing those ads, I was worried that I didn't see anything making this promise in the room. The duvet cover and sheets were old and ratty and the bed itself felt like a king-sized cot bed. It squeaked every time we moved and was super uncomfortable.

Again, I'm not sure if we were just in an old room or if the entire hotel is like this. By the time we switched back to the original room, we were too tired to complain about the bed and just dealt with it. After our stay, I got a survey from Hilton asking about our experience and I filled it out honestly. Within 15 minutes of submitting the survey, I got an email and a call from the hotel. The person I spoke with was extremely helpful and apologetic about our experience and proved that the 100% satisfaction guarantee that Hilton promotes is something that they take seriously. This is why I will continue to stay at Hilton hotels, including Hampton Inns, even though this particular hotel wasn't the greatest one I have stayed at.

Room Tip: Make sure you ask to be far away from their smoking rooms!
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank mgott26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westbury, New York
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 6, 2013

I liked this hotel because it was literally 10 minutes from Hartford without traffic and the area had lots of great places to eat, even late at night. It's a small hotel but it's right off the highway exit and has an outdoor pool for use during the warm season. It also has a small fitness center.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank pinayangel0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 1, 2013

Very great value, I stay at Hampton Inns wherever I go because of great experiences at every single one! This one was no exception. My husband and I stayed here on our wedding night and everything was awesome!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Kfritz36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 28, 2013

Stayed here two night for a wedding in nearby Middletown. Booked a suite and did not care for the room layout since there was no privacy between the sleeping area and seating area. Have stayed in other Hampton Inn suites with a much better setup. Breakfast was standard hotel menu in a nice area. Convenient to interstate, restaurants, etc.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nanbama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2013 via mobile

Non-smoking Rooms had a musty, stale cigarette smell to them. In the morning, the toilet kept running and overflowed. I promptly went down to report the issue, and was given a lecture about not telling them soon enough. I was absolutely taken aback by the attitude of the woman at the front desk. Pretty unbelievable.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crackerbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melroy D, Guest Relations Manager at Hampton Inn Rocky Hill, responded to this review, October 25, 2013
Please accept our sincere apologies for the poor impression we have made. We strive to ensure every guest has an enjoyable experience through our service and amenities and we regret letting the ball drop. We have shared your comments with our team and hope you will give us another chance to show you the hospitality you deserve should you return to our area in the future.

Thank you,
Hampton Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Rocky Hill

Property: Hampton Inn Rocky Hill
Address: 20 Waterchase Dr, Rocky Hill, CT 06067-2152 (Formerly Susse Chalet Inn)
Phone Number:
Location: United States > Connecticut > Rocky Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rocky Hill
#3 Romantic Hotel in Rocky Hill
#4 Business Hotel in Rocky Hill
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Rocky Hill 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located just 6 miles south of downtown Hartford, our Rocky Hill, CT hotel offers comfort and convenience for any type of traveler. Enjoy a free hot Hampton breakfast, free internet access, an onsite fitness center and an outdoor pool. ... more   less 
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Also Known As:
Hampton Inn Rocky Hill Hotel Rocky Hill
Rocky Hill Hampton Inn

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