Arrived after 8pm on a Wednesday night. There was no one at the front desk and the phone was ringing off the hook. Finally this over worked young woman came running down the hall to get the phone. She was obviously flustered. After she answered the phone she apologized for not being at the front desk because she was taking care of another guest who was in their room. I guess she was the only one there. I checked in and went to my room. It was cold so I turned the heat up. It sounded like a frieght train going thru the room. I called down and the young woman changed my room to another one. It wasn't as loud but as I found out three hours later while I was sleeping it had two settings, On and Off. I could either be roasted or freeze my butt off. I went to check out the next morning and informed another woman of the problem I had. She immediately said, "If you told us when you found out we could of helped you but since you did not tell us I can't give you the 100% satisfaction." I was like "What"? I wasn't looking to get the room for free I was just informing them. Plus my company was paying for the room so how would a free night benefit me?
Place is run down and shouldn't be a Hampton.
- Official Description (provided by the hotel):
- Located just 6 miles south of downtown Hartford, our Rocky Hill, CT hotel offers comfort and convenience for any type of traveler. Enjoy a free hot Hampton breakfast, free internet access, an onsite fitness center and an outdoor pool. ... more less
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- Also Known As:
- Hampton Inn Rocky Hill Hotel Rocky Hill
- Rocky Hill Hampton Inn