We had a confirmed, and pre-charged, reservation for a king-bed room. A few hrs before arriving, I called to re-confirm and told all was well. When we walked into our room, we first noticed an unbearable stench, like a terribly dank basement full of rotting carpet and mold. Additionally, the rm did not have a king bed, but 2 doubles (Rm. 105). We immediately informed the young man working at the front desk, and were handed 2 cans of air-freshener and told there was nothing that could be done. They were overbooked so could not provide another rm, and made no offer to discount, refund, or assist w/ finding an alternate hotel. When stating to the individual we would not be paying for the room as charged, he shook his head and said we would have to speak with the General Mgr. After 6 attempts to reach the GM, and explaining the situation, we were told that b/c of the smell they "never rent that room" and it was going to be renovated, and were only given it b/c they were over-booked. Interestingly, the front desk staff told us the rm smell was b/c of Hurricane Sandy damage, yet the GM told us it was b/c the rm sprinkler malfunctioned and flooded the rm. Even more disturbing was when the individual working the front desk denied having been informed of the horrible smell and the booking conflict. Despite the fact I was confirmed and charged for a king-bed rm, and given something uninhabitable, and given no remedy other than Lysol, I was denied a refund. We've escalated the issue to the Days Inn corporate office and are awaiting a resolution.
Property: Days Inn RidgefieldAddress: 296 Ethan Allen Hwy, Ridgefield, CT 06877
Location: United States > Connecticut > Ridgefield
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Ranked #2 of 2 Hotels in Ridgefield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Ridgefield 2*
Number of rooms: 36
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- Also Known As:
- Days Inn Ridgefield Hotel Ridgefield
- Ridgefield Days Inn