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“Customer service is shockingly bad!”
Review of Lesco Resort

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Lesco Resort
Ranked #3 of 3 Hotels in Phu My
Macau, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Customer service is shockingly bad!”
Reviewed January 27, 2012

Actually a decent resort in terms of physical appearance, a rest from the horrid surrounding area that is in the middle of a Industrial town.

Tennis and swimming is good, however nothing work inside the gym. Only free weights are actually usable, all machines broken and unsafe.

The resort experience is completely ruined by the so so so poor service from staff. The French owner that lives on site just leaves is to the Vietnamese staff to do as they want. If there is a problem, it's your problem, the staff may even suggest it is your fault! Some are stupid, others are rude. The Chef can be seen picking his feet whilst cooking eggs at the breakfast buffet!

There is one kind and competent staff member (treasurer come F&B manager) that will listen and try to help you, but I think she has an uphill battle with her own staff.

The "French restaurant" leaves allot to be desired, but the food is OK as is the Viet food. The Japanese/Korean food is terrible. If you stay longer than 3 days you will get fed up of the menus.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Philcox_1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Any
English first
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Additional Information about Lesco Resort

Property: Lesco Resort
Address: Tan Hanh hamlet - Phu My Town - Tan Thanh Dist, Phu My, Vietnam
Location: Vietnam > Ba Ria-Vung Tau Province > Phu My
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Phu My
Price Range (Based on Average Rates): $
Number of rooms: 62
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