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“Great Hotel” 5 of 5 stars
Review of Hilton Garden Inn Preston Casino Area

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Hilton Garden Inn Preston Casino Area
Ranked #1 of 1 Hotels in Preston
Certificate of Excellence
Portland, Maine
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel”
5 of 5 stars Reviewed August 19, 2014

We stayed at the Hilton Garden Inn, Preston, CT last week. The hotel is new (1 1/2 years) and was meticulous. Very clean everywhere.

Our room was nice, bed was comfy and bathroom had all the amenities you would need.

The staff was wonderful. Cheerful, helpful and professional. From the time we checked in until we checked out, everyone was smiling and so willing to help. The staff in the lounge and the restaurant were so happy to help us. The food was very good. They do have a buffet breakfast but you can also order from a menu. I had the blueberry pancakes one morning and they were very good.

We were on the 4th floor (Room 403) and the only thing I noticed was there was a humming sound, like a fan running coming from the bathroom Yes, I turned the bathroom switch off. :) There was only one switch which seemed to control the lights but not the fan.

Loved having the shuttle to go to Foxwoods to see a show. The woman driver was very pleasant and told us the times she would be there for pickup back to the hotel and where she would be parked.

The only "surprise" was when we got back from the show (10:30pm) the lounge was closed. Would have enjoyed a nightcap.

It was pouring rain the day we left and plenty of umbrellas available to make a run to the car.

We would definitely stay here again in the future.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Addy331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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715 reviews from our community

Traveler rating
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    187
    36
    14
    8
See reviews for
128
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Bedford, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

Exactly what you would expect from the Hilton. Affordable, great amenities and awesome room. The shuttle to and from Foxwoods is awesome, the driver was nice enough to give us a ride when we were a couple minutes late when he returned. Will be back next trip to Foxwoods!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Katherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 14, 2014

As others have pointed out, this is a very clean, new, modern facility with good food and spacious rooms. Ours had a whirlpool tub that was monstrous. It was quiet and had all of the accoutrements that make for a good stay at the Garden Inn: microwave, refrigerator, spacious room, comfortable bed, in-room safe, wet bar, etc.

The flat-screen TV was smaller than we are used to in hotel rooms these days. A disappointment but not a big deal if you are only in the room to sleep and clean up. The HVAC worked really well and was relatively quiet.

What brought down its rating was the lack of information in the room and help from the front desk. When reviewing material in the room for hotel information and area knowledge we came up empty. It was sparse and mainly focused only within the hotel property. Nothing about the surrounding area. We were told the shuttle schedule would be available in the room, it was not.

When we asked at the front desk for dining suggestions at night, as expected we were directed to their hotel's dining room. OK - other than that, where else could we try? The reply was - go to Foxwoods. There are plenty of places to eat in there. No no - I am looking for local flavor restaurants - not chains. She was stumped. I finally got a list of restaurants located in Mystic, CT - but only names and phone numbers. Seriously? That's the best you can do? Be aware - not everyone has a smart phone! The attitude from the front desk staff both nights we were there was pretty much indifference. It's the first time I've experienced that attitude at a Hilton property.

Would I stay here again - absolutely! I'll just be better prepared to fend for myself instead of relying on the front desk staff for any meaningful help.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 2 of 5 stars
      Service
Helpful?
2 Thank dijimbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico, New York
Level Contributor
144 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed August 11, 2014

First time at this hotel and next time we head to Foxwoods casino we'll stay there again!! The hotel offers shuttle service to both Foxwood and Mohegan Sun casinos. We took the shuttle to Foxwood, very convenient. The hotel had a very nice outdoor screen room with fireplace. The room was very roomy and clean.

Stayed August 2014, traveled as a couple
Helpful?
2 Thank Hainsc2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnston, Rhode Island
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 7, 2014

Friendly staff, lovely rooms, pool, outside jacuzzi and an awesome fire pit inside a screened in area! Restraint and bar on premises so you never really have to leave the hotel!! Even a Dunkin Donuts across the street if that's what you prefer.

Room Tip: Fairly new hotel so any rom would be perfect
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Cindylu823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarrytown, New York
Level Contributor
115 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed August 6, 2014

Stayed here because the casinos were crazy expensive. Being open only 1.5 years, everything was nice and new. Friendly staff, nice lobby and bar. Nice room with microwave, fridge and coffee maker (Keurig no less).

  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
3 Thank Ray55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwood, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 6, 2014

We held our 20th football re union at the function facility on site. It was unbelievable, We stayed at the hotel as well. Everything about it was above our expectation. The function room, the service and especially the food was amazing. The compliments from my team continue to roll in.

From the first phone call until the event, they where extremely professional and proficient. The prices for the rooms and the event where reasonable to say the least. It was a wonderful event and I recommend them for others to enjoy!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Preston Casino Area

Property: Hilton Garden Inn Preston Casino Area
Address: 5 Watson Rd, Preston, CT 06365-8828
Phone Number:
Location: United States > Connecticut > Mystic Country > Preston
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Preston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Preston Casino Area 3*
Number of rooms: 165
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