I ordered food on a Saturday night and the driver could not find where I lived, and did not speak english for me to give him directions. I called the main line at Great Wall and the manager (woman) told me that the driver left because he couldn't find where I lived and he would not be returning. I was then hung up on multiple times after asking if he could come back, and mentioning how we would be patient and wait. But, she continued to hang up on us. It was the worst customer service experience I have had in my life. We then called Wang Palace, who delivered to us in 30 min and could easily find where I lived. I highly recommend NOT ordering from here unless you want to be disrespected and ignored.