I stayed here with my family (2 adults & 2 children) for 3 days and it was certainly not long enough!! The villa is amazing; clean, tidy & very relaxing with all you need for a comfortable stay. The staff and driver Putu are just lovely and very helpful. Ubud is a beautiful place and New Moon is the perfect place to stay!!!
1st day : Trash can in the bathroom not cleaned + Kitchen with dust and dirty glasses everywhere + Sofa tissue in the living room not cleaned (its color has turned from white to grey) ... disgusting + upstair room where we are supposed to sleep has not enough curtains and smells very very very bad ...
2nd day : God saves us ... nothing happened .. oh no ... doors at the villa are almost impossible to lock ... if you can do it then you are superman ! Locks need to be changed !!!!!
3rd day : As the upstair room smells very bad we decided to sleep downstairs . But problem ... the air conditioner is not working ! I called the "villa manager" she came to fix the air conditioner but i think she didn't succeed ! We are now trying to get some sleep in a room with no air conditioner... We just can't wait to leave this place !
Owner ... shame on you !
Manager ... wake up and do some real cleaning !!!
As our first trip to Bali we wanted it to be perfect and that is exactly what Gerry and his staff provided. Starting from the booking process to the day of check out the staff went above and beyond our expectations providing us with an unforgettable vacation. Not only were they attentive and welcoming but their recommendations for driver/tour guide was phenomenal. We go to see the real Bali, much more than a tour book could of ever recommended.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
|Friends getaway||Large groups|
The villa wasn't easy to spot to the untrained eyes of random taxi drivers, so it is best to accept the offer of the villa manager to get picked up from wherever you are at. The driver appointed by the villa owner was really good, well versed in English and knowledgeable in local culture and sights. Can't remember his name as this review is written three months subsequent to the stay. Nevertheless, his hospitality is well remembered. :) The villa is as per the pictures shown, nothing less. What isn't shown in the pics are.. the warmth of the villa manager, the tranquility of the surrounding area, and the private, me-time one can totally relish in due to the location of the villa. Absolutely love the design and the upkeep of the villa. Would want to come back again to the same place for my next trip down to Bali again!