We spent two nights at this hotel this past weekend. The hotel is brand new, so new that they were still putting up outdoor lights during our stay. The staff is friendly but is badly in need of training. Housekeeping did not clean our room after our first night. When we called the front desk, we were told "I guess they forgot" and were told there was nothing that they could do since it was 4 PM. This is a completely unacceptable response! We booked through Travelocity and the front desk staff did not know how to deal with this when we tried to check out. After standing there for nearly ten minutes while the two front desk staff whispered to each other about things to try to get the computer to check us out, I asked if we could just leave and they told us they would mail a receipt which has not arrived 4 days later.
The breakfast was included and was pretty good. There is a waffle maker where you can make your own fresh waffles, a selection of breads and bagels and a toaster, bran muffins, hard boiled eggs, a couple kinds of sugared cereal, packs of oatmeal, and orange and cranberry juices. We had to ask at the front desk for them to find cups for coffee and had to ask again for them to get more syrup. There was yogurt the first morning but none the second. It seemed that no one was monitoring the breakfast area even though it is directly off the lobby.
Also, the walls between rooms are very thin. People in the next room came in at 11:30 PM, and they were having a conversation that was on the loud side of normal. It sounded like they were right in our room. You could hear every word!
The hotel is a good value compared to other options in the Mystic area. It's about 10-15 minute ride to Mystic Seaport. The staff needs a lot more training in how things should be run.
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- Also Known As:
- La Quinta Inn & Suites Stonington Hotel Pawcatuck
- La Quinta Inn And Suites Stonington