We had booked our rooms several months in advance to a wedding we were attending. We had 9 people and four of them were coming a day early. Therefore, we booked 1 room for the Friday before the wedding and 2 rooms for the night of the wedding. When we arrived and checked in, the reservation was incorrect and the two rooms were for the first night and not the second. While going back and forth with the front desk & several conversations on the phone with the manager, "Marakesh?"... nothing was accomplished and they told us there was nothing they can do. 20 minutes after we get to our room and start thinking of other places we can stay... we get a call from the front desk. "We had a cancellation, so we can offer you a room for tomorrow night." ... I respond that is GREAT, wonderful --- and then I get a huge BUT from the front desk saying, "I cannot give you the group rate."
I travel often for work and have never received this bad of customer service. I do not recommend it to anyone. It is right off the highway with no restaurant, no bar... nothing. They do not even give you lotions or toiletry items like most hotels.
DO NOT STAY HERE.
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- Also Known As:
- La Quinta Inn And Suites Stonington
- La Quinta Inn & Suites Stonington Hotel Pawcatuck