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“Clean and reasonable”

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Quality Inn Old Saybrook - Westbrook
Ranked #2 of 7 Hotels in Old Saybrook
Reviewed August 25, 2011

We took two rooms for a one-night stopover. Both rooms--one with two king beds and one with two double beds--were quite large and clean, and it looked as though the double beds had new mattresses. The staff were helpful enough, and the complimentary breakfast was fine. One person at the front desk directed us to a very nice restaurant (The Otter Cove) virtually across the road for dinner. (The hotel restaurant didn't seem too attractive.) A computer in the lobby is available for free, though the Internet connection is slow. Since we were only staying overnight, we didn't explore the town at all. We didn't try the pool, though people with children seemed to be enjoying it.

  • Stayed: August 2011, traveled with family
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Thank InAYellowWood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldsayci, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded September 22, 2011

Thank you so very much for staying with us here at the Comfort Inn Old Saybrook.
It is our pleasure to provide a clean room, great service, and a reasonable value to all our guests. My self and the rest of the staff are looking forward to seeing you back at the property in the near future .

Christopher Carter
General Manager
.

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265 - 271 of 314 reviews

Reviewed August 5, 2011

We stayed at Comfort Inn for two nights, the room had a great bed and was quiet as well, got a good night of sleep. The breakfast was just awesome, included on the rate, loved the fresh waffles! I would return for sure!

  • Stayed: July 2011, traveled as a couple
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Thank MaLoren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldsayci, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded September 22, 2011

Thank you, We are so glad that you had a really positive experience with us here at the Comfort Inn Old Saybrook and lookforward to your return.it's people like you that make us strive to be even better .Thanks again!!


Christopher Carter
General Manager

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Reviewed July 28, 2011

There is a Roomsaver online coupon which allows significant savings, but it's walk-in only (i.e. you can't call ahead and get the good rate) and "subject to availability". One of the front desk people was rather rude when I called regarding the coupon, claimed that they would not accept it and refused to discuss further. However I spoke with someone else who was very helpful and said they "always" accept them, and when I showed up a couple days later, I had no problem using it, booked two nights.

The rooms are reasonably clean, relatively modern (remodeled within last 10 years, I'd guess). The pool is older and nothing too fancy but it's fun for the kids, it does have a deep end (8ft+) you can dive into. The hotel's attached bar and grill is actually kind of fun, they have decent food and drink at decent prices, very friendly service. Also they have frequent events w/ karaoke, DJs, etc.

  • Stayed: July 2011, traveled with family
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Thank thehippertripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2011

We stayed at this hotel and found it to be a average hotel room for the price which was $130. The young woman at the front desk was a very nice and polite person who made the check in process very easy and quick. The room was ok except for the fact that the tv had poor reception with no HBO as advertised..Also the internet did not work. The room was quiet and it served the purpose of one night away from home for us....

  • Stayed: July 2011, traveled as a couple
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Thank Jerseyboy1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

my husband and i went for a nice romantic evening. we went in the pool,then to the bar downstairs and plyed some pool.we loved it.we will be back again.

Room Tip: the front desk ladies were really friendly......
See more room tips
  • Stayed: June 2011, traveled as a couple
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Thank paganlrvc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2011

We spent one night at this Comfort Inn traveling with my daughters. We attended an event in Madison and upon return the area had experienced strong storms that resulted in the hotel losing power. We were surprised that the hotel had no generator and were told that we should get power back within the next 15 minutes. That was at 7:30pm. The following morning we still had NO power, the room was very hot without a/c and could not open the windows as they did not open. No hot shower, in the dark. We checked out at 7:30 am to just get out of there and inquired about a discount. We were told rather rudely..."mother nature." Implying the hotel had no responsibility to take care of their guests, no apology. We were charged full price in an email because they could not even tell us the amount due to computer down. We have always stayed at Comfort Inn's and enjoyed their hospitality. I would AVOID this one. Wondering exactly what did I pay for-a dark hot room, no hot water, no coffee, no vending machines., but full price.

  • Stayed: June 2011, traveled with family
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2  Thank JackshahAuburn_MAine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldsayci, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded July 25, 2011

We truly understand how you feel,but the storm was an act of God and the entire area was with out power some places for more than 2 days..we here at the comfort Inn made every effort to make you as comfortable and safe in such a time as that ...hopefully in the future we can go above and beyond your expectations

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Reviewed June 8, 2011

After a tired day on the road I felt I got what I paid for. Service was friendly. The hotel is a bit worn and aged but clean. Complementary breakfast good. However the walls were paper thin which was annoying. Overall, good experience.

  • Stayed: June 2011, traveled solo
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2  Thank Kipp7272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Old Saybrook - Westbrook

Address: 100 Essex Rd, Old Saybrook, CT 06475-1405 (Formerly Comfort Inn)
Location: United States > Connecticut > Old Saybrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Old Saybrook
Price Range: $87 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Old Saybrook - Westbrook 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Quality Inn Old Saybrook (NOW 100% Non Smoking Hotel) is conveniently located off of I-95. The Quality Inn is just minutes from many great attractions including: Essex Steam Train, Mohegan Sun and Foxwoods casino, Mystic, Goodspeed Opera house, Hammonasset beach state park, and downtown Essex. Discover spacious and comfortable accomodations at the Quality Inn Old Saybrook. We are proud to offer well-appointed guestrooms that feature a number of great amenities such as, free wireless high-speed Internet access, expanded cable television channels, premium bath amenities, free local calls, and free 24-hour coffee and tea in our lobby. Start off your day with our free hot, fresh and healthy continental breakfast with eggs, sausage, waffles, and so much more! Relax, unwind and enjoy in our large indoor heated salt water pool. Business travelers can take care of all their needs with access to copy and fax services, lobby business center and our Fitness room. Great location, affordable rates and superior accommodations make the Quality Inn Old Saybrook your top choice in lodging for Old Saybrook hotels. ... more   less 
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Also Known As:
Comfort Hotel Old Saybrook
Comfort Inn Old Saybrook
Old Saybrook Comfort Inn

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