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“Wonderful Hotel!!!”

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Hyatt Regency Greenwich
Ranked #1 of 1 Hotels in Old Greenwich
Certificate of Excellence
Gainesville, Virginia
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Wonderful Hotel!!!”
Reviewed June 16, 2013

This hotel is very comfortable and the staff was first class!! The prices were not outrageous and the dining was great as well. It is close to the interstate and the area is very scenic. There were lots of shopping/eating venues nearby. Definitely will visit again in the future.

Room Tip: the higher the room number, the further away from the elevator the room is.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, July 12, 2013
Dear Darryl J,

Thank you for your kind feedback on Trip Advisor! It is wonderful to hear that you enjoyed your recent stay. We are happy that you found our hotel to be comfortable and first class, and also that you enjoyed the shopping and restaurants close by. We look forward to welcoming you back to Hyatt Regency Greenwich soon!

Best regards,
Hyatt Regency Greenwich
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1,352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (232)
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English first
Wilmington, North Carolina
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 12, 2013

I stayed here May 9th for four nights. I found the staff to be very courteous and helpful. There were some problems. On one night the electricity went out in the lobby - I was in my room watching a pay-per-view movie - I was about 20 minutes into the movie when the tv went out. Called the front desk and was informed the electricity went out in the lobby and that they would credit me back for the money. After arriving back home and checking my bill - I noticed that I was only credited back a portion of the movie. Bought the same movie the next night. Then the following night there was a rain storm - my room as well as two of the other people we were traveling with - had rain coming in the room as well as leaks in the ceiling. The buffet breakfast was good and the atmosphere and staff proficient. I was also surprised that they did not offer a mini-bar in the room. Room service food and service was good.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 19, 2013
Dear Jeffrey D,

We appreciate you sharing your feedback on Trip Advisor. We're happy to hear you found our staff to be accommodating. We are so disappointed to learn that you experienced issues with your movie and with the bad weather during your stay. We hope you will choose Hyatt Regency Greenwich again the next time you find yourself in the area.

Please feel free to contact me directly at the email address below if you wish to discuss your stay further.

Best regards,
Melanie Kondor

Business Travel Sales
Melanie.Kondor@Hyatt.com
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Easthampton, Massachusetts
2 reviews
Reviewed June 4, 2013

This hotel is consistently fabulous and REALLY knows how to treat its guests. We've stayed there ten times and have NEVER had a bad experience. Entire staff is remarkably responsive, the facility is beautiful, and the ease of getting into New York City can't be beat. Just drive up to the Stamford station, catch the express Metro North train, and be in Grand Central in 45 minutes.

Front Desk staff is always very accommodating, housekeeping is extremely conscientious, and Sean the concierge really knows his stuff. And you're only a few minutes from one of the most luxurious cities in the United States, with the kinds of restaurants that only a city like Greenwich can offer.

A real find, and one that will see us many more times in the future!!!

Room Tip: Go for the AAA rate and get a wonderful breakfast included, and you'll also be pleasantly surpri...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArthurJeannie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 11, 2013
Dear ArthurJeannine K,

Thank you so much for the nice review on Trip Advisor. We're happy to hear that you and your family stay with us often and always have a great time. It's great to know our guests are able to take advantage of our close proximity to New York City and are able to take the express Metro North train to Grand Central. We're also pleased to hear that our Front Desk Team and our Concierge, Sean, take great care of you during each stay.

We look forward to welcoming you and your family back to Hyatt Regency Greenwich on your next weekend getaway.

Kind regards,
Hyatt Regency Greenwich
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Montreal, Canada
Level 6 Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed June 4, 2013 via mobile

Everything about this hotel screams luxury. From the professional and courteous staff to the impeccable amenities, everything is as it should be. The rooms are large, comfortable and very clean. Check in and check out was a breeze. The pool was also very clean and well kept.
We had breakfast in the atrium (à la carte) and it was exceptional.
We will stay here again. We were with two small children and they had a blast.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MontrealKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 11, 2013
Dear MontrealKid,

Thank you for the wonderful comments on Trip Advisor! We are so happy to hear you enjoyed your recent stay with us. It is always nice to know our guests appreciate our luxurious guestrooms, professional and accommodating staff, delicious breakfast buffet, and our newly renovated pool. We look forward to welcoming you and your family again very soon.

Warm regards,
Hyatt Regency Greenwich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 28, 2013

Rooms are very nice, beds are comfortable and staff is very helpful. I have stayed here a number of times and the hotel is consistently good. Rooms have been updated and they have made them very easy for people with lots of electronic devices.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJL58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 2, 2013
Dear PJL58,

Thank you for your review on Trip Advisor regarding your recent stay. We are happy to hear that you enjoyed your stay with us. It is also nice to know you appreciate our recent renovations and our special "jack pack" electrical unit in our guestrooms for multiple electronic devices. We hope to welcome you back very soon!

Best regards,
Hyatt Regency Greenwich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lakeville ma
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2013

we stayed at the Hyatt this past weekend. The hotel was clean and the staff was friendly. It is in a good location for going into the city and doing the Hudson Valley. When I got home I had a problem with charges on my credit card, I called the hotel for help. Well that's were the problem happened. First they denied that charges came from the hotel so I called the credit card company and sure enough the charges were from them. When I called back to confirm that it was there hotel the lady on the phone did not want to help me, she actually didn't care and brushed me off. i have never had such poor customer like that before. Special at a upper scale hotel chain.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laureenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 28, 2013

Beautiful hotel, Excellent Service and the Free Buffet Breakfast Fabulous that included made to order omlet! There is a pool that we did not have time to enjoy. There are 4 floors in this hotel. We had a King Bed for a very good price!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carcoverlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 11, 2013
Dear Carcoverlady,

Thank you for the review on Trip Advisor! We are thrilled that you enjoyed our recently renovated hotel, excellent service, and breakfast buffet with omelet bar. We hope to welcome you back to Greenwich very soon so you can enjoy our newly renovated indoor pool.

Kind regards,
Hyatt Regency Greenwich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Greenwich

Property: Hyatt Regency Greenwich
Address: 1800 East Putnam Avenue, Old Greenwich, CT 06870
Location: United States > Connecticut > Old Greenwich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Old Greenwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Greenwich 4*
Number of rooms: 373
Official Description (provided by the hotel):
Conveniently located less than 5 minutes from the Stamford Business District and train station and 20 minutes from White Plains, NY. Easy access off I-95, Exit 5. Only 45 minutes by train from Manhattan. Complimentary shuttle service available within a five-mile radius. All guestrooms are wired for complimentary high-speed & wireless internet access. Surrender to the Hyatt Grand Bed - featuring luxurious goose down pillows, triple sheeting, a thick down blanket - all piled atop a Sealy Posturepedic pillow top mattress. Check-in or out with a simple touch of a screen using the Express Check-in Kiosk. Retrieve flight information and boarding pass using the Hyatt Fast Board technology. Enjoy our Stay Fit at Hyatt program at the fitness center featuring Life Fitness cardio and strengthening machines with individual flat screen TVs, as well as an indoor pool and whirlpool. Satisfy your appetite for breakfast, lunch and dinner at Winfield's Restaurant winner of the Best Sunday Brunch by Greenwich Magazine. Relax in the Gazebo Bar for a specialty cocktail and a light fare menu. Or enjoy the ultimate in convenience when you dine in the comfort of your own room with our extensive Room Service menu. Restore your spirits after a workout with a power drink or snack at our Hyatt Stay Fit Gym. ... more   less 
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Also Known As:
Hyatt Regency Greenwich Hotel Old Greenwich
Greenwich Hyatt Regency
Hyatt Old Greenwich
Hyatt Regency Old Greenwich

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