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Hyatt Regency Greenwich
Ranked #1 of 1 Hotels in Old Greenwich
Certificate of Excellence
Montreal, Canada
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Wow, wow, wow!”
5 of 5 bubbles Reviewed June 4, 2013 via mobile

Everything about this hotel screams luxury. From the professional and courteous staff to the impeccable amenities, everything is as it should be. The rooms are large, comfortable and very clean. Check in and check out was a breeze. The pool was also very clean and well kept.
We had breakfast in the atrium (à la carte) and it was exceptional.
We will stay here again. We were with two small children and they had a blast.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MontrealKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 11, 2013
Dear MontrealKid,

Thank you for the wonderful comments on Trip Advisor! We are so happy to hear you enjoyed your recent stay with us. It is always nice to know our guests appreciate our luxurious guestrooms, professional and accommodating staff, delicious breakfast buffet, and our newly renovated pool. We look forward to welcoming you and your family again very soon.

Warm regards,
Hyatt Regency Greenwich
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1,252 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (225)
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English first
New York City, New York
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

Rooms are very nice, beds are comfortable and staff is very helpful. I have stayed here a number of times and the hotel is consistently good. Rooms have been updated and they have made them very easy for people with lots of electronic devices.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJL58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 2, 2013
Dear PJL58,

Thank you for your review on Trip Advisor regarding your recent stay. We are happy to hear that you enjoyed your stay with us. It is also nice to know you appreciate our recent renovations and our special "jack pack" electrical unit in our guestrooms for multiple electronic devices. We hope to welcome you back very soon!

Best regards,
Hyatt Regency Greenwich
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lakeville ma
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 28, 2013

we stayed at the Hyatt this past weekend. The hotel was clean and the staff was friendly. It is in a good location for going into the city and doing the Hudson Valley. When I got home I had a problem with charges on my credit card, I called the hotel for help. Well that's were the problem happened. First they denied that charges came from the hotel so I called the credit card company and sure enough the charges were from them. When I called back to confirm that it was there hotel the lady on the phone did not want to help me, she actually didn't care and brushed me off. i have never had such poor customer like that before. Special at a upper scale hotel chain.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laureenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Beautiful hotel, Excellent Service and the Free Buffet Breakfast Fabulous that included made to order omlet! There is a pool that we did not have time to enjoy. There are 4 floors in this hotel. We had a King Bed for a very good price!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carcoverlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 11, 2013
Dear Carcoverlady,

Thank you for the review on Trip Advisor! We are thrilled that you enjoyed our recently renovated hotel, excellent service, and breakfast buffet with omelet bar. We hope to welcome you back to Greenwich very soon so you can enjoy our newly renovated indoor pool.

Kind regards,
Hyatt Regency Greenwich
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Level Contributor
9 reviews
6 hotel reviews
4 of 5 bubbles Reviewed May 28, 2013

Just an hour away from NYC. Indoor pool is great for kids. Beautiful atrium.
Wish the beds were a bit more comfortable for the adults, kids loved it.
Lots of great restaurants within 1-2 miles.
Great options for off site activities for kids 10 & under (maritime aquarium, stepping stones museum, etc)

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyMissDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 2, 2013
Dear LadyMissDi,

Thank you for the kind feedback on Trip Advisor. We are happy to hear that you and your family enjoyed your recent stay. It is also nice to know that you and your children found many off-site activities in the surrounding areas in Greenwich and Stamford. We are sorry to hear you did not find our beds to be comfortable, but hope to welcome you back very soon.

Kind regards,
Hyatt Regency Greenwich
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Melbourne, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

After having a nightmare with a previous hotel we had to leave this place is an oasis. It is beautiful, very clean, the staff is wonderful & the food was great!!! Stay for a night or a weekend - do yourself a favor!!!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 2, 2013
Dear Anita K.,

Thank you for your recent review on Trip Advisor. We are happy to hear you had a wonderful stay with us and that ou enjoyed our recently renovated home, and our accommodating staff. We hope to welcome you back again very soon.

Kind regards,
Hyatt Regency Greenwich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

we stayed for one night just to get out of NYC for part of the weekend. we got a decent AAA rate that included the buffet breakfast for 2 which was really good and had a ton of stuff, but is absolutely not worth the $28 per person that you have to pay if you don't book your stay with some breakfast-included deal.

The staff was very nice and helpful the whole time, and there was champagne, water and cookies when we checked in. the lobby/indoor atrium is really pretty with real trees, grass, pond). the room was very clean and looked updated, although the TV was not digital which was sort of surprising. the only annoying things were that the toilets are extremely loud and i could hear our neighbors toilets flushing frequently, and also, although not a big deal, there is only one elevator per floor, and the floors are BIG, so if you aren't willing to take the various staircases, then it could be a long walk to your room as it was for us, (we were room 3075, with windows to the outside, as opposed to the indoor atrium) which is basically the farthest away from the elevator that you can be). in the room there is a list of complimentary items that they will deliver to your door if you just call down (toothpaste, robes, curling iron, etc). beds very comfortable, with outlets on the headboard.

the fitness area was really nice too - a bunch of machines and also an indoor heated pool and hot tub. only annoying part is that there were a ton of kids, and the hotel provides MANY foam noodles for the kids so they are sort of all over the place, but it was still nice, as it is has a glass ceiling.

the only thing that i find pretty obnoxious is that they charge $10 a night to self-park in the massive outdoor parking lot. this isn't a hotel in the middle of a city where you can expect to pay a fee for parking in a garage, so i think that part is pretty ridiculous.

we would definitely return!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MinusEight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie K, Manager at Hyatt Regency Greenwich, responded to this review, June 2, 2013
Dear JonAndKateMinusEight,

Thank you for the detailed review on Trip Advisor! It's wonderful to hear that you and your family enjoyed your recent stay while visiting New York City. It is also nice to know that you took advantage of our discounted rate with AAA including the breakfast buffet for two. We're happy to know you found our staff to be pleasant and accommodating to you during your stay, and we're also happy to know you enjoyed our atrium lobby and our snacks at check-in. We are disappointed to know that you were not satisfied with the layout of our hotel.

We'd be delighted to welcome you back to our recently renovated home very soon.

Kind regards,
Hyatt Regency Greenwich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Greenwich

Property: Hyatt Regency Greenwich
Address: 1800 East Putnam Avenue, Old Greenwich, CT 06870
Phone Number:
Location: United States > Connecticut > Old Greenwich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Old Greenwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Greenwich 4*
Number of rooms: 373
Official Description (provided by the hotel):
Conveniently located less than 5 minutes from the Stamford Business District and train station and 20 minutes from White Plains, NY. Easy access off I-95, Exit 5. Only 45 minutes by train from Manhattan. Complimentary shuttle service available within a five-mile radius. All guestrooms are wired for complimentary high-speed & wireless internet access. Surrender to the Hyatt Grand Bed - featuring luxurious goose down pillows, triple sheeting, a thick down blanket - all piled atop a Sealy Posturepedic pillow top mattress. Check-in or out with a simple touch of a screen using the Express Check-in Kiosk. Retrieve flight information and boarding pass using the Hyatt Fast Board technology. Enjoy our Stay Fit at Hyatt program at the fitness center featuring Life Fitness cardio and strengthening machines with individual flat screen TVs, as well as an indoor pool and whirlpool. Satisfy your appetite for breakfast, lunch and dinner at Winfield's Restaurant winner of the Best Sunday Brunch by Greenwich Magazine. Relax in the Gazebo Bar for a specialty cocktail and a light fare menu. Or enjoy the ultimate in convenience when you dine in the comfort of your own room with our extensive Room Service menu. Restore your spirits after a workout with a power drink or snack at our Hyatt Stay Fit Gym. ... more   less 
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Also Known As:
Hyatt Regency Greenwich Hotel Old Greenwich
Greenwich Hyatt Regency
Hyatt Old Greenwich
Hyatt Regency Old Greenwich

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