My mother, sister and I just spent 2 nights at the Norwich Inn and Spa. The room was definitely dated (sheets that were fuzzy and worn in) and the spa itself looked like it hadn't had a facelift in 20 years.
Some of the cons:
1) Requested a female therapist and they could not honor that request, saying "sometimes too many people request and there are not enough therapists" but they DID honor it after 3 phone calls to management.
2) Bedding was old (they need to replace the king sized sheets); even when we had them change the sheets they were still worn.
3) Meditation room - a great room where you cannot talk with comfy chairs had only 8 chairs. People literally hovered outside of the room to wait for them and were rude about the "I was here first" mentality. Room was dated too, with cigarette burns in the carpet.
4) Limited dining options and Ascots (pub/bar) was grossly understaffed. Had to get our own menus and walk up to the bar for service.
Some of the pros:
1) Excellent massages (they have these adjustable tables to really customize your massage, how you lay on the bed...)
2) Food at Kensingtons was delicious though nothing unique or memorable.
3) Service was great - entire staff was friendly, laid back and accommodating.
4) After seeing other rooms that had completely different decor than ours we learned that the rooms are being renovated one by one.
- Official Description (provided by the hotel):
- The Spa at Norwich Inn is located on 42 country acres filled with perennial gardens and ponds. Oak trees, a reflecting pool and oversized deck compliment the atmosphere of the spa and promote the ultimate in relaxation. World class spa treatments are available from a wide assortment of services such a massages, body wraps and polishes, facials and many more. ... more less
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- Also Known As:
- The Spa At Norwich Hotel Norwich
- Spa Norwich