I gave the front desk my debit card upon checking in which I know is standard for most hotels. What I didn't realize until looking at my bank statement is that the hotel charged me $25 a day for "incidentals". My stay was two days. $50!!!! I later learned the funds will return to my account. That's not the point. I prepaid for my hotel stay and nowhere did it mention on the doubletree website about additional charges for "incidentals". Plus, as I'm checking out, the hotel charged me $66.60 which I am about to dispute. Again, my reservation was PREPAID... PAID IN FULL. So these additional/ mystery charges have put a damper on an otherwise pretty decent weekend. I will not be staying at a hotel where you are nickel and dimed. If you stay here, please check your bank statements carefully. I had a restful weekend but why do I feel violated by their tactics?
- Official Description (provided by the hotel):
- Start your stay at our Norwalk hotel with a freshly baked DoubleTree chocolate chip cookie. Enjoy the convenience of our proximity to local attractions such as the Maritime Aquarium, Stepping Stones Museum and the Lockwood-Mathews Mansion. Our hotel in Norwalk, CT is just 30 minutes from Westchester County Airport. Be sure to plan ahead for the Norwalk Oyster Festival and book your stay for Labor Day weekend. ... more less
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- Also Known As:
- Doubletree - Norwalk Hotel Norwalk