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Extended Stay America - Norwalk - Stamford
Ranked #8 of 11 Hotels in Norwalk
Reviewed November 8, 2012

Due to Hurricane Sandy I was forced to abandon my house. This was the only place I could find a room. Taking into consideration there was a hurricane, the staff was rushed off their feet. But Viktoria, the manager, couldn't Have been more gracious. In order to get towels you had to go to the front desk and beg for them. There was no cleaning of the rooms, yet there was enough staff to vacumn the halls at all hours

The hotel was extremely noisy. Every morning at 6 am a gentleman insisted on shouting good morning to everyone at the top of his lungs. Have a little consideration for those of us who chose
not to get up at 6 am!

On the whole the staff was nice. Avoid at all costs Michelle. She chose to be in a service industry and should change her attitude. Do not ask her for anything unless you want to be met by a
sneer and her going in the office and calling you a [--]. Very unprofessional

I found the hotel dirty. The room needed to be vacuumed. The linens were old and very thin. The blankets should have been thrown out, old torn and stained. I would not recommend staying here. No amenities except for a closet with an exercise bike. There is no cleaning of the rooms. You have to empty your own garbage. The bed is so hard and lumpy you will not get a good nights sleep. This place is in bad need of a renovation!

  • Stayed: November 2012, traveled solo
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1  Thank Vivanblane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomW771, Manager at Extended Stay America - Norwalk - Stamford, responded to this reviewResponded November 27, 2012

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay with us was not pleasant. In response to your feedback, we are inspecting the rooms more frequently and in detail to prevent the cleanliness issue. Also we re visited our front desk training to provide better guest satisfaction. I appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

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90 - 95 of 95 reviews

Reviewed November 5, 2012

Stayed here for almost a week after my home lost power from Hurricane Sandy. Rooms are large with a kitchen and have been recently remodeled. I was even able to bring my dog along! Even though the hotel was fully booked, the staff was was very accomodating, especially Michelle and Roberta. Free wifi was much appreciated. Good location, decent price, convenient to meritt parkway. A great place to stay.

  • Stayed: November 2012, traveled with family
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Thank Amy882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomW771, Manager at Extended Stay America - Norwalk - Stamford, responded to this reviewResponded November 12, 2012

I appreciate you taking the time to write such a uplifting review. It's great to hear that you were pleased with your stay and my staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Reviewed October 14, 2012

Good support service from the staff ( Kim, Brenda, Victoria) and a decent place to stay in. They have recently renovated the rooms and they are in great shape. Decent Wifi connectivity helps you when you are in a business trip. Value for money . Having a kitchen is added plus if you are planning to stay for long. Would stay here when I visit Norwalk next time

  • Stayed: August 2012, traveled on business
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1  Thank prassanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomW771, Manager at Extended Stay America - Norwalk - Stamford, responded to this reviewResponded November 12, 2012

Thank you for your great review of our property. I'm so pleased to hear that you were pleased with our newly renovated rooms and amenities. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

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Reviewed September 18, 2012

Homestead suites Norwalk was one of the best hotels i have stayed in to date! the staff knew me by name and welcomed me each and every time i walked in. They chated with me when every they had time, were helpfull findig things to do around the area, and kept the room very clean. I travel a lot for work and this is by far the friendliest hotel i've stayed at. I was at this hotel for almost 80 days and they made it feel just like home the whole time!

Room Tip: ask for a delux! the extra living room makes it fel so much more like home!!!
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  • Stayed: September 2012, traveled on business
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Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomW771, Manager at Extended Stay America - Norwalk - Stamford, responded to this reviewResponded September 21, 2012

Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.
Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words. We truly enjoyed having you as our guest.

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Reviewed August 30, 2012

During our recent stay at Homestead, August 17th to te 27th, the hotel was doing major renovations. The staff handled all situations effciently and cheerfully, and made guests welcome in spite of the inconvience of the construction. I would like to commend Gokhan Atli, General Manager, Victoria, Michelle and Kim desk operators, Olivia and Shirley housekeeping. They are all an asset to the Extended Stay Hotels. We have been staying at this hotel for the passed thirteen years and have always received great, friendly service. Sybil Mahon, Florida

Room Tip: The King suites are outstanding. The first floor is the most convenient for pet owners and using lau...
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  • Stayed: August 2012, traveled with family
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Thank Sybil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomW771, Manager at Extended Stay America - Norwalk - Stamford, responded to this reviewResponded September 3, 2012

Ms. Mahon - It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Norwalk - Stamford. It's always satisfying to read positive feedback from our valued guests, like you, and I was particularly happy to know that our renovation work did not disturb you during your stay. Most of all, however, I was thrilled to read your comments about Victoria, Michelle, Kim, Olivia, and Shirley. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. I am happy to know we were so successful in your case.
It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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Reviewed February 28, 2016 via mobile
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Stayed: February 2016, traveled solo
Thank Tifunk H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Norwalk - Stamford

Address: 400 Main Ave, Norwalk, CT 06851-1006 (Formerly Homestead Studio Suites - Norwalk - Stamford)
Phone Number:
Location: United States > Connecticut > Norwalk
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Norwalk
Price Range: $97 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Norwalk - Stamford 2.5*
Number of rooms: 131
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Also Known As:
Homestead Studio Suites Norwalk Stamford Hotel Norwalk
Homestead Suites Norwalk
Homestead Norwalk
Norwalk Homestead Suites
Extended Stay America Norwalk

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