We needed to stay at a place near JFK just for the night. The price was right and trhe rooms had 2 king size beds. Not he cleanest...but it was ok.
Unfortunately, the next day one of my sisters discovered a bug crawling on the bed. She captured in an empty coffee cup and we went to the front desk.
The guy at the desk, (Baski was the only name he would give us), told us there was nothing he could do and told us we should have told him when we checked in!(before we saw it!)
Then he accused us of bringing the bug there ourselves. When we insisted to see the manager for better service, he threatened to call the police. He told us that he had a device that would tell the police that we left drugs in the room.
Later , he approaches my brother in law and tells him he is aware of a bug problem, but he was scared of the owner because the owner was in the mob!!! It was insult to injury!!!
The service they provided to us after we discovered a problem was horrific. I can't believe someone would conduct their business and treat the customers like this and expect to stay in business!!!!
The price was decent...BUT it is not worth it We can only pray that we did not take bedbugs home with us. Some of my family have thrown out their luggage and clothing as a precaution.
I know customer service has gone down hill...but I have never had a hotel staff threaten to plant drugs in my room !!! Unbelievable.
P.s. I am related to ravenmona52
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