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“Service depends on who you are”

Red Rock Spur Steak Ranch
Ranked #7 of 13 Restaurants in Summerstrand
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Breakfast, Dinner, Delivery
Description: Red Rock Spur at The Boardwalk Casino is a family-friendly restaurant that serves the best ribs, burgers & steaks. Bring along your kids for some great tasting food & dessert from our famous Spur menu!
Reviewed March 7, 2019 via mobile

Once went there during busy time and had to wait for a table. Was 1st in line and had written my nae down as requested yet they serviced 2 couples that came after me. Dont know if they were regulars or what but their attitude they gave me when i complained was not so good

Date of visit: March 2019
Thank rofhiwan2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Red Rock Spur Steak Ranch, responded to this reviewResponded March 7, 2019

Hi Rofhiwan2017,

Thank you for taking the time to review our Red Rock Spur restaurant. We are sorry to read that this was your experience, your feedback is much appreciated.

If you wouldn't mind forwarding this review on, together with your contact details to customer-care@spur.co.za. We'd really like the opportunity to discuss this further with you and hopefully, turn it around.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3 - 7 of 139 reviews

Reviewed February 18, 2019 via mobile

We stopped off for dinner, each ordered a cocktail, we were told there are no cocktails available, we were unable to order rice, and whoever came up with the idea of 8 shoe leather lamb chops should be fired.

Date of visit: February 2019
Thank Liztr2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Red Rock Spur Steak Ranch, responded to this reviewResponded February 18, 2019

Dear Liztr2014,

We are sorry to see that you did not enjoy your experience with us.

We take reviews very seriously and would really appreciate an opportunity to get in touch with you so that we may address your concerns. Please send us your contact details, together with your concerns to customer-care@spur.co.za.

We look forward to hearing from you.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2018

We took 38 senior citizen on Saturday, 08.12.2018, and are forever grateful for the service we got. Thank you for making the old people's day special. The food were excellent. Many Thanx for everything
Mrs Souls

Date of visit: December 2018
    • Value
    • Service
    • Food
Thank EllieSouls1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Red Rock Spur Steak Ranch, responded to this reviewResponded January 8, 2019

Hello Elliesouls1964,

Thank you so much for taking the time to send us your feedback. Nothing pleases us more than satisfying our customers.

We hope to see you all again soon for another Spurrrific experience.

Warm regards,
Spur Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2018 via mobile

Good steakhouse in american style a looks like fastfood. Steak was good prepared according order and also beer was tasty. Friendly and fast staff.

Date of visit: November 2018
Thank janvR6460LT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Red Rock Spur Steak Ranch, responded to this reviewResponded November 25, 2018

Hi janvR6460LT,

Thank you for taking the time to review our Red Rock Spur family restaurant. So happy to hear the food & service was a hit!

We look forward to having you back again soon.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2018

This is part of the Sun Complex close to the waterfront. There is a good choice of steaks and other grills as well as a range of different dishes. The service is very friendly and prompt and the portions are generous. The menu had excellent prices with a good wine list also at low prices. The 200g fillet steak with salad was very good and the whole bill was R1080 for 4 steaks, 2 bottles of wine and 2 double measures of Bains whisky. Bargain at less than
£20 a head including 10% tip. The waitress was a delight and very helpful and the manager was attentive to our needs, he also was very " hands on " when he could help out the rest of the staff. This was our only night in Port Elizabeth and is was a brilliant start to our touring holiday.

Date of visit: September 2018
Thank whetstoneview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Red Rock Spur Steak Ranch, responded to this reviewResponded September 28, 2018

Dear whetstoneview,

Thank you so much for your great review! We're thrilled to read that the food & service was a hit.

We hope to see you again soon.

Kind regards,
Spur Steak Ranches

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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