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“Excellent Service”

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First Avenue Guesthouse
Ranked #7 of 43 Summerstrand B&B and Inns
Certificate of Excellence
Pretoria, Gauteng, South Africa
Level Contributor
69 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent Service”
Reviewed November 14, 2013

I would like to compliment Weston and Denise for their hospitality during my 2 week stay.
The rooms were clean and comfortable.
The breakfast serving is quick and delicious.
I had to change my booking during the my 2 week stay and Denise accommodated me without any problem.

The DSTV channels are very limited and changes daily. Would be nice if it can be the full package.

I think First Avenue is one of the most affordable accommodation in PE !!!

Keep up the good work

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Werner d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaRentzke, Manager at First Avenue Guesthouse, responded to this review, November 18, 2013
It was a pleasure hosting you Werner and we are very glad that First Avenue added to your great stay in PE!
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95 reviews from our community

Traveler rating
    68
    23
    4
    0
    0
See reviews for
35
17
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Edinburgh
1 review
Reviewed November 12, 2013

First Avenue Guesthouse is excellent
The staff are superb and make you feel very welcome and cannot do enough to make your stay a great experience , it is ideally located close to all the restaurants and close to the beachfront
the FirstAvenue is in beautiful surroundings and the accomadation is first class
it was a lovely experience , Weston was the most helpful person during our stay we all enjoyed it Many Thanks to all the First Avenue staff for a wonderful stay

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JaniceEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaRentzke, Manager at First Avenue Guesthouse, responded to this review, November 14, 2013
Hi Janice thank you for your pleasant comments! We thoroughly enjoyed having your group here with us for such a special occasion. We are very happy that we were able to give you a true South African experience for your visit to our beautiful country. Keep well and hope to see you all again soon!
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Dar es Salaam, Tanzania
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 8, 2013

Nicely located in summerstrand. Close to everything. On our trip to capetown a good stopover for two nights. Rooms clean, although some maintenance can be done here and there. Service a bit distant. Could be more personal. Too much on the 'casual-mode'.
Having said that the place is nice and well located and quiet though close to where the action is.
With a bit more attention the grades will definitely improve, which it deserves.

  • Stayed July 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dominic T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaRentzke, Manager at First Avenue Guesthouse, responded to this review, November 14, 2013
Thank you for your review, we appreciate the feedback and will do our best to improve our services where we can.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, Western Cape, South Africa
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 7, 2013

First avenue is handy for the Boardwalk; eateries and Barney's Tavern!
Rooms are nice and I do like my favorite which Denise allocates if possible. It has a glimpse of the sea and a nice balcony.
Having a fridge and microwave is a bonus if eating in is needed when there is work to be done :(

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank Trevor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaRentzke, Manager at First Avenue Guesthouse, responded to this review, June 12, 2013
Thank you for your lovely review. Yes, we find Barneys is very popular with many of our guests and an added bonus that it is within walking distance just across the road! The Boardwalk is also very conveniently located and has many wonderful restaurants and entertainment for guests visiting PE. We look forward to hosting you again, Denise and Lisa
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calgary
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 17, 2013

First Avenue Guesthouse has a fantastic location, beautiful surroundings, and lovely accommodation. These are all very important factors but Denise and Lisa are absolutely wonderful. They were fantastic, professional and helpful right from the booking stage until we departed. They went above and beyond to ensure my guests were looked after. The rest of the staff were efficient, warm, friendly and courteous. We experienced a medical incident on site when "push come to shove" we were looked after beyond what one would imagine. Thank you for everything you did for my group, I look forward to experiencing your property again in the very near future!

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank globalattitude2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaRentzke, Owner at First Avenue Guesthouse, responded to this review, May 20, 2013
Thanks so much for your lovely comments!! It is guests like yourself and your group that make our jobs that much easier :-) We look forward to hosting you again in the near future!
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East London South Africa
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 29, 2013 via mobile

We have been staying at First Avenue as a family for many years . It is a fantastic guest house in the most convenient beachfront location yet peaceful and homely all in one. Love staying here and look forward to each visit

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surftrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaRentzke, Owner at First Avenue Guesthouse, responded to this review, May 2, 2013
Thanks so much and we look forward to hosting you and your family here for many more years to come!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 31, 2012

The Guesthouse was very pleasant and very reasonably priced. It is also excellently positioned close to the Boardwalk (casino, shops, restaurants) and a lovely beach. The cost of R850 per night for a family unit - including 2 bedrooms, a bathroom and a little kitchen. A little frustrating was the attention to detail. We were met by and escorted to our rooms by the security guard, who while friendly was a bit clueless on answering some of our questions. Breakfast the was also a bit chaotic and it is not clear whether the guesthouse is used to coping with quite a few families at once. Regardless the breakfast was great.

But would I go back? I think I would but I would state to the owner/manager before the time what I expect. With usual Eastern Cape hospitality, they'll meet your needs.

Room Tip: Try avoid a room by the pool if you have non-swimming kids, or if you want to sleep in
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaRentzke, Manager at First Avenue Guesthouse, responded to this review, January 6, 2013
Thank you very much for your feedback, we appreciate all comments from our guests as this helps us to improve our service where possible as well as let our staff know when they have done a great job.

We apologise if our breakfast room service was not up to our normal standard on the morning of your stay as our kitchen was pushed to accommodate many extra breakfasts. Quite a few families who had made reservations for self-catering opted to include breakfast that morning without prior notice. We also did not have our full complement of staff because of this as well as it being a Sunday. At this time of year everyone is in holiday mood and linger over breakfast which also stretches resources.

We find the pool is usually only used between Christmas and New Year and we do our best to accommodate our guests comfortably over this busy period.

Our security staff is an added service to our guests who are there merely to control access to the guest house, parking and to assist with showing guests to their rooms should they wish to check-in outside of office hours. Management lives on site and is available to answer any queries and there is an information booklet in the room.

In future, over the peak season, on arrival we will reconfirm with guests booked as self-catering whether they require breakfast so that we can plan accordingly.

Thank you, once again for your feedback and please feel free to contact us directly should you wish to discuss anything further.
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Additional Information about First Avenue Guesthouse

Property: First Avenue Guesthouse
Address: 3 First Avenue | Port Elizabeth, Summerstrand, Port Elizabeth 6001, South Africa (Formerly First Avenue Lodge)
Location: South Africa > Eastern Cape > Port Elizabeth > Summerstrand
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 43 B&Bs / Inns in Summerstrand
Price Range (Based on Average Rates): $
Hotel Class:4 star — First Avenue Guesthouse 4*
Number of rooms: 16
Official Description (provided by the hotel):
First Avenue Guesthouse is located in the exclusive beachfront suburb of Summerstrand, Port Elizabeth and is the perfect destination for discerning business and leisure travellers. Accommodation is elegant and comfortable with each well-appointed room opening onto the swimming pool and beautiful secluded garden. Each room has its own private entrance and en-suite bathroom with secure off-street parking and all-night security is also provided to ensure the safety of our guests and their belongings.First Avenue Guesthouse offers 4-star boutique style accommodation and is very central in close proximity to main shopping areas, the business hub, sporting facilities and less than 100 metres from popular beaches. The Guesthouse is within easy walking distance of the Boardwalk Casino & Entertainment complex and many other beachfront restaurants. We pride ourselves with a friendly welcoming environment and offer great service and hospitality.Port Elizabeth is ideally situated on the Garden Route between Knysna and East London and the surrounding areas boast malaria-free private game lodges, the famous National Addo National Elephant Park and many other attractive tourist destinations. Port Elizabeth is also famously known as the water sport capital of Southern Africa, making First Avenue Guesthouse the ideal location for athletes competing in the many major sporting events in Port Elizabeth. ... more   less 
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Also Known As:
First Avenue Guesthouse Port Elizabeth/Summerstrand

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