First, let me say that the food is as you would expect. No complaints, it's Chili's and it was the same quality as any other Chili's that I've visited.
What was awful was the service. We were seated right away and our drink and appetizer order taken quickly. We gave our dinner order about 10 minutes after. That's where the decent service stopped. Our meals came out before the appetizers, without explanation and just a single apology. They did not even ask if we still wanted the appetizers. We would've canceled if we could, but our waitress never returned to apologize or explain. Someone else delivered the delayed appetizers. We were miffed.
After that, we could not get our waitress's attention if we stood up and danced on the table. We even tried to waive down the manager who appeared to stare right through us. Ultimately, as we were getting up to go to the bar ourselves for a soda refresh, our waitress offered refills. Unfortunately, she forgot about the refills and apparently our table in general until she returned with the check.
Overall, this was a horrible experience, even for a chain restaurant. If there's another Chili's in the area, I would recommend going there.
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