Yikes! I have stayed in all kinds of hotels from luxury to very cheap over the years, so I am not a hotel snob by any means, but this hotel was a nightmare. No AC in the common areas, a dilapidated and closed down pool ( no indication of this on the website), a shuttle that claims on the website to take guests 5 miles, but only goes two, and stains on most of the bed linens made me pretty sure. Will never stay here again. Add the police at 2 am for a domestic violence situation and I am all set.
My husband and I stayed here while on town for a wedding. After complaining about the fact that the website said the shuttle would take us five miles ( the wedding was 4.5 miles away) they finally caved and agreed to. However, the shuttle never showed and we missed our friend walking down the aisle. Among all the other stuff mentioned above this was the worst.
In a rare move I sent a complaint to the corporate office which in a quick two days got me a call forgot the GM at the New Haven property. He certainly apologized but not without making excuses for e everything, and then refunded my money. He wanted to be sure that I understood that the wedding venue was farther than five miles away and argued this point with me before resolving anything. I sent the mapquest along to him showing that the venue was in fact under five miles, which I know all to well since I had to drive there to get to my wedding.
This place is a joke and seems to be mostly attracting escorts, their clients, and idiots like me trying to save a buck.
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- Also Known As:
- La Quinta Inn And Suites New Haven
- La Quinta Inn & Suites New Haven Hotel New Haven
- La Quinta New Haven
- New Haven La Quinta