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“Nice room...grumpy staff”

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La Quinta Inn & Suites New Haven
Ranked #7 of 12 Hotels in New Haven
Level 1 Contributor
3 reviews
3 hotel reviews
“Nice room...grumpy staff”
Reviewed September 14, 2011

Good value and room was nice, eventually. Initially given the key to an occupied room by the monosyllabic desk clerk. If he smiled once or strung 2 words together, I must have missed it. After going all the way to the room, finding someone's belongings in there, and hauling back down to tell Mr Sunshine, he acted put out. After not saying anything at all for 3-4 minutes while checking his computer, he thrust a new key at me. Never an apology.

Again, nice place and a decent value, but the front desk is the face of your hotel. I'd hate to see who they turned away from that job.

By the way, a woman who was, I believe a manager, witnessed both exchanges without comment.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fletch629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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527 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Wyoming
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 12, 2011

If you have a choice, dont stay here. After Hurricane Irene came through, my reserved hotel was not available due to power outages so I stayed at the La Quinta Inn in New Haven, Ct. The building is nice, the rooms are ok except there was no mini-fridge as advertised. The customer service was the worst Ive ever seen. There must have been a towel shortage. There were people lined up at the front desk every night asking for towels because housekeeping never left any in the rooms. THey would take the used towels and not replace them. Along with the coffee packs, never got one for the mini-pot.
Came in one evening to find the trash can sitting on the desk, unemptied and the coffee pot sitting on the bed. When I or other guests I overheard would nicely request to get replacement towels or something, the desk staff was insulting and defensive.
The key card never worked, I started stopping at the desk every night to have it reactivated, before going up the elevator to find I couldnt get in my room.
Very disappointed in my stay there.

  • Stayed September 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WyoSnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these New Haven hotels

Milford, CT
Level 6 Contributor
111 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 7, 2011

Stayed here for a couple nights post Hurricane Irene because they had power and we didn't at home and it was pretty cheap. I wouldn't go back here. The room was ok, mostly clean. No bugs or anything, just very worn and a little dingy. The bathroom door didn't close fully. One of the queen beds in our room had a huge hole in the middle, something I'd expect to find at a hotel that rents by the hour (needless to say, we didn't use that bed). The other bed, which we used, was hard as a rock. Housekeeping was very spotty, one day we got back in the evening and we have no towels in the bathroom. We also couldn't get foam pillows (necessary due to allergies), so the first night we had to use sweatshirts and towels, not cool. The ice bucket (really just a small plastic container) had a hole in the side, so it made a pretty big mess. They had power and availability, which is what we needed at the time, but this is not a place I can recommend. Breakfast was pretty good though, and the free wifi was quite fast.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dsr1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen
Level 3 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 19, 2011

Slept here for a couple of nights and I have no real complaints. Breakfast could maybe have been a litle more diversified, but it wasn't bad either.

  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Norrbagge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 17, 2011

Pros
Good value for $
Free Shuttle within New Haven
Free Wi-Fi in room
Continental-type breakfast

Cons
Floor in room was not clean
Why are the trash cans in hotel rooms so small?

Overall was a good stay

Stayed August 2011, traveled with family
Helpful?
2 Thank travelfamincali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 16, 2011

This was such an inexpensive option that the fancy hotels (with Yale in the name) just could not compete. Because the La Quinta had nice clean rooms, LARGE beds (queen rather than full, which most other local hotels/inns had), free parking, and FREE breakfast. There was a free shuttle to take you around locally, saving you on parking costs in New Haven.
I was worried when my room was near the elevator, but the room was quiet. had no problem with noise.
I stay all over the US for business, but this was personal trip. Overall, no complaints from me or my two teenagers!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank frequenttravler36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 16, 2011

All I can say is "rough". It is right on the highway. Bedding is very old and lumpy, daughter slept on pull-out sofa...when we opened it two springs fell off, very thin mattress.

Room Tip: get room on the side of building away from street; street sounds through very thin wall make sleepi...
See more room tips
  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jma00a1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites New Haven

Property: La Quinta Inn & Suites New Haven
Address: 400 Sargent Dr, New Haven, CT 06511-5907
Phone Number:
Location: United States > Connecticut > New Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 12 Hotels in New Haven
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites New Haven 2.5*
Number of rooms: 152
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Also Known As:
La Quinta Inn & Suites New Haven Hotel New Haven
La Quinta Inn And Suites New Haven
La Quinta New Haven
New Haven La Quinta

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