Growing up as an Italian American and living in New York City for most of my life, I was curious and interested to try this Italian Pastry Shop since I had read many great reviews. The reviews you will read online regarding the poor service, unfortunately, are pretty spot on. There was not one person in the whole place who smiled or said thank you or even seemed remotely interested in being somewhat pleasant. I went here with my mom and aunt on my birthday after having visited Frank Pepe's next door. They opted for chocolate ices which they said were unbelievably delicious and actually very creamy for Italian Ices. I had the Gelato which was also quite delicious. My mother told me later on that she asked the girl behind the counter if they had a candle so she could sneak it onto my Gelato as a cute little gesture but the girl looked at her like she had three heads and said "We don't have those here". My mom said "You guys sell birthday cakes, no?" and she just shrugged and walked away. It was not that much of a big deal but a better attitude goes a long way and it's something that would make me not want to return to a place no matter how good their products are. I say go if you are in the area, otherwise don't waste your time. There are much more pleasant places out there that make the whole experience better.