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“Great staff” 5 of 5 bubbles
Review of Omni New Haven Hotel at Yale

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Omni New Haven Hotel at Yale
Ranked #2 of 12 Hotels in New Haven
Certificate of Excellence
Level Contributor
83 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great staff”
5 of 5 bubbles Reviewed July 22, 2014

We stayed on a Saturday night in the Spring, not at all crowded. Staff was knowledgeable about the area and had great suggestions for places for us to walk and explore and made a perfect suggestion for our dinner as well. Everything was top notch and I agree with other reviewers, get a high floor with a views.

Room Tip: High floor
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Citymominwoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,301 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Middletown, New York
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 22, 2014

Good clean place in the middle of everything. Went on a spur of the moment trip to New Haven and was happy with the room, the service and the location. I will be heading back to this city and staying at the Omni again. The rooms were big and clean and everything was great overall.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DaveS2671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
1 review
5 of 5 bubbles Reviewed July 21, 2014

Omni staff is very friendly. The room was clean and had a fantastic view of the city. I highly recommend a room on a high floor. There is infused water in the lobby which was so refreshing on a hot summer's day. Will definitely come back to this hotel

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Jeanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 21, 2014

Our room (govt rate) was poorly maintained and was desperate for a remodel: cracked sink, stained carpet (gross), broken luggage rack, holes in sheers and broken fridge. It was a bit noisy and I had to laugh on night 2 when I found complimentary ear plugs without even making a call to complain. The beds are super comfy. The staff is wonderful and the common areas are gorgeous!! Eat at the restauran, the views can't be beat!!!

  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, August 6, 2014
Thank you for giving us the opportunity to read about your experience and please except our sincerest apologies that we did not catch and fix the issues in your room prior to your arrival. Our housekeeping team should be following a rigorous inspection process and we will follow up with them to make sure it is adhered to. We do appreciate your compliments of our associates and our restaurant and we hope for a future opportunity to provide you with a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoboken
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed July 20, 2014 via mobile

So welcoming, great stay.

Lovely lobby, r
Restaurant on top floor had great selections of wines and spirits,
Breakfast buffet was easily one of the best I have ever been to,
Cookies and milk for kids was lovely at night,
Coffee delivered to you room in the morning as part of your price was something I have never seen before but awesome, need to be an Omni member but that is free to join
Very comfy beds
Quiet all night long despite it being Friday night and a wedding in the hotel

Loved it, fantastic!

Stayed July 2014, traveled with family
Helpful?
1 Thank Hoboken Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 19, 2014

OK hotel in nice central location to downtown, Yale, and restaurants. Clean rooms and bathrooms that unfortunately smelled dusty and musty and old. However, the guys (Sherman and another fellow) cooking breakfast omelettes were phenomenal.

  • Stayed July 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThatdudeinHouston
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed July 15, 2014

Don't expect a "4 star" hotel as its rated on most websites. The rooms smell like mold, the beds lumpy and the room decor old & dirty looking. In the room it feels like a "1 star".

We changed rooms three times because of the smell and finally just settled on one that wasn't as bad as the others because we were too tired to check out and find a new hotel. I ended up going to a store across the street and buying some air fresh spray. I don't think we'd have made it without that.

I think they have a mold problem in their ventilation system causing the smell problem. It seemed overly humid and uncomfortable in the rooms even with the temperature set below 70deg F. That to me indicates a system not working properly. Worse was the smell coming from the mini frig inside a cabinet. When we opened the cabinet door we were greeted with an incredibly pungent wave of mold smell that hits you in the face like a baseball bat.

I've got my mother going to New Haven soon and this will definitely not be a hotel she will stay in. No chance.

Room Tip: Want a good room? Try another hotel.
See more room tips
  • Stayed July 2014, traveled with family
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank ThatdudeinHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, August 6, 2014
It is truly disappointing for us to read about your stay. We pride ourselves on being the best in New Haven and regret that this was not your experience. Please know that your comments are taken very seriously and will be looked into by both our Director of Engineering and our Director of Housekeeping. We apologize for your less than stellar stay and hope the future will give us an opportunity to gain your confidence in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni New Haven Hotel at Yale

Property: Omni New Haven Hotel at Yale
Address: 155 Temple St., New Haven, CT 06510
Phone Number:
Location: United States > Connecticut > New Haven
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in New Haven
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni New Haven Hotel at Yale 4*
Number of rooms: 306
Official Description (provided by the hotel):
The Omni New Haven Hotel at Yale combines classic New England style with richly appointed guestrooms and suites in the heart of downtown New Haven, two blocks from Yale University, the New Haven Green and the Shubert Theatre. Newly renovated in 2012, Omni guestrooms are handsomely decorated in traditional style. Beds have soft duvets and feather pillows; bathrooms include robes and makeup mirrors. There is a full-service on-site spa and the hotel fitness center features state-of-the-art cardiovascular and weight training equipment. The top-floor restaurant, John Davenport's, showcases regional specialties complimented by views over the Green, historic Yale Campus and the Long Island Sound. Relax with a beverage in Bar19 next to the restaurant or take a grab and go Starbucks from our cafe Morsels. ... more   less 
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Also Known As:
Omni New Haven Hotel
New Haven Omni

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