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“works well.”

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Omni New Haven Hotel at Yale
Ranked #2 of 12 Hotels in New Haven
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“works well.”
Reviewed April 26, 2014

good place to stay - nothing particularly memorable, but also nothing to complain about. Staff was helpful when we needed anything. Mostly we were just there to go to sleep at night, shower in the morning, then out all of the day.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank shabnums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,390 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
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English first
newburyport, United States
1 review
Reviewed April 26, 2014

Was told by travel agent this was a fine place to stay, but we found the room shabby, the walls paper thin, and the food mediocre. Considering this is an Omni property, I would say it needs a spruce up. The staff are very friendly, we just found the place run down and overpriced.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Julia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, April 28, 2014
We appreciate your comments and regret to read that there were several aspects of your stay that did not meet your expectations. We take guest feedback very seriously and utilize it to make improvements where needed. If you haven't spoken to us directly we would encourage you to reach out to us so we can understand in detail what may have happened.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gainesville, fl
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 22, 2014

your reason to stay, location and safety at Yale. nice staff. hotel is worn down and needs to be updated. all furinutre was worn , bedding was worn people were great but I think the hotel needs a serious updating! also the room that we stayed in was TOO SMALL and I was told that was the largest they had!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank jenniferns2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, April 24, 2014
Thank you for sharing your comments with us. While we are delighted that you enjoy our location, we are disappointed to read that you were not as happy with your room. We did do a renovation of all soft goods in the room in 2013 and have replaced all mattresses again within the last 6 months. Your comments will help us to understand how we can continue to make improvements as we move forward and for that we are thankful. If you return to New Haven, we hope to once again have you as our guest.
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Milford
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 22, 2014

The Omni Hotel in New Haven is very conveniently located if you have a son or daughter at Yale. It is within easy walking distance of the campus and a very comfortable and lovely place to stay. The Easter dinner/buffet was spectacular, if a bit pricey, but considering the variety of food and the occasion, we forgave the price.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, United States
1 review
Reviewed April 21, 2014

I had such a great experience at this hotel. The customer service was exceptional! I have never stayed at an Omni so I asked some of my colleagues, if this was the Omni experience or the Yale Omni experience, to my surprise many said it was the Yale Omni experience. With that said, Kudos to your hotel! I travel a lot and I will now be looking forward to trying other Omni hotels.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Marsha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
153 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed April 20, 2014

We stayed at the more expensive The Study in February but were not happy during our 2 nights mostly due to noisy neighbors. There were also problems with the wait staff both breakfast and dinner and we did not care for the menus ( or food did not live up to description).More than half the staff never even glanced at us when returning to the hotel from our activities. So for our April trip we decided to try the Omni. Our room was an equivalent size for a much lower price and overall service was better. Everyone at the Omni greeted us cordially and made us feel welcome. We also preferred their breakfast menu and venue which had a lovely view over the campus. We were worried about the Temple St bar noise but found it was not a problem. We had a corner room with only a side exposed to Temple St so perhaps that helped. If we return to New Haven we will opt for the Omni.

Room Tip: join the Omni select guest program in order to have more room options and a few freebies such as in...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stonewell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, April 22, 2014
We are thrilled that you had such a great experience during your recent stay at the Omni New Haven at Yale. If you haven't already, we would encourage you to sign up for our complimentary Select Guest program which rewards you for your loyalty with perks such as morning beverage service and complimentary wifi. It will be our pleasure to welcome you back again soon!
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Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 20, 2014

Very quiet and clean room with a great shower. All bedding clean and fresh. Doormen were particularly helpful with all our requests. Their valet service was timely and courteous. It was a pleasure to stay at the Omni.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank 544barbarai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni New Haven Hotel at Yale

Property: Omni New Haven Hotel at Yale
Address: 155 Temple St, New Haven, CT 06510-2622
Phone Number:
Location: United States > Connecticut > New Haven
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in New Haven
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni New Haven Hotel at Yale 4*
Number of rooms: 306
Official Description (provided by the hotel):
The Omni New Haven Hotel at Yale combines classic New England style with richly appointed guestrooms and suites in the heart of downtown New Haven, two blocks from Yale University, the New Haven Green and the Shubert Theatre. Newly renovated in 2012, Omni guestrooms are handsomely decorated in traditional style. Beds have soft duvets and feather pillows; bathrooms include robes and makeup mirrors. There is a full-service on-site spa and the hotel fitness center features state-of-the-art cardiovascular and weight training equipment. The top-floor restaurant, John Davenport's, showcases regional specialties complimented by views over the Green, historic Yale Campus and the Long Island Sound. Relax with a beverage in Bar19 next to the restaurant or take a grab and go Starbucks from our cafe Morsels. ... more   less 
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Also Known As:
Omni New Haven Hotel
New Haven Omni

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