We recently stayed at the Omni at Yale for two nights. When we had some trouble controlling the heat in our room we asked to speak to the manager on duty. She offered to move us to another room. We told her that we were really quite settled in for the night and would prefer to stay put. The manager on duty, Ali Lovi, told us that she would send up maintenance personnel immediately and that she would accompany them. Two maintenance men and Ms. Lovi arrived promptly and determined the best solution available. The room cooled down adequately within the hour. Ms. Lovi also wrote a very nice handwritten note that we received under our door the next morning along with certificates for all four of us to enjoy the breakfast buffet on the 19th floor. We travel frequently and rarely encounter such effective problem resolution. Our compliments to the staff of the Omni New Haven Hotel at Yale and specifically to Ms. Ali Lovi whose response and actions resulted in us leaving the hotel as happy customers. The location of this hotel is ideal for visiting Yale University. The front desk will also provide a nice list of restaurants in the area upon request. We enjoyed a wonderful Ethiopian restaurant one night and a Turkish restaurant the second night.
- Official Description (provided by the hotel):
- The Omni New Haven Hotel at Yale combines classic New England style with richly appointed guestrooms and suites in the heart of downtown New Haven, two blocks from Yale University, the New Haven Green and the Shubert Theatre. Newly renovated in 2012, Omni guestrooms are handsomely decorated in traditional style. Beds have soft duvets and feather pillows; bathrooms include robes and makeup mirrors. There is a full-service on-site spa and the hotel fitness center features state-of-the-art cardiovascular and weight training equipment. The top-floor restaurant, John Davenport's, showcases regional specialties complimented by views over the Green, historic Yale Campus and the Long Island Sound. Relax with a beverage in Bar19 next to the restaurant or take a grab and go Starbucks from our cafe Morsels. ... more less
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- Also Known As:
- Omni New Haven Hotel
- New Haven Omni