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“nice budget stay”

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Red Roof Inn Hartford - New Britain
Ranked #1 of 1 Hotels in New Britain
Belleview, Florida
Level 6 Contributor
130 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“nice budget stay”
Reviewed April 16, 2013

the hotel is in downtown area, fairly easy to find. parking was good the hotel was neat and clean.
the staff was good and the continental breakfast while not the best i have seen was still adequate.
the hotel is in a downtown area but deemed safe and well patroled.
the room was very clean and the shower had granite walls not the usual cheap fiberglass.
there was a youth sports group there so a little noisy but certainly bearable.

Room Tip: while near the highway the streets can be tricky like any downtown area so watch you map or gps
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank joseph l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
    146
    95
    77
    38
    20
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviewed April 2, 2013

We stayed at La Quinta, New Britain for two nights and had the worst time.
For starters, the front desk staff was anything but friendly. The manager came out eating a bowl of food to assist the employee with our reservation, and was obviously irritated that she had been disturbed. While we waited to check in my fiancé noticed a basket with shampoo/conditioner samples and thankfully he took one because when we got to our room the only supplies in the bathroom were two bars of soap.
Our room was useable at best. There were large burn holes in the furniture, the bathroom was gross and had the previous guest's hairs still in the tub, when we pulled down the covers on the bed it was obvious the sheets hadn't been changed.
On our way to the hotel we had stopped to get some snacks for the night and had planned to cuddle up and watch a movie. To our surprise, there were no movies and only 12 channels. When we asked about it the manager smirked and curtly stated "we don't do that here".
I didn't eat the continental breakfast, but my fiancé did and he said it was ok. Parking can be an issue because their lot is small and I didn't notice another lot to use.
When we checked out the manager was working the desk and she asked us how our stay was. When we said it wasn't great she never asked why. There is a definite lack of care and customer service at this hotel. It's one thing to provide a low rate, but even the lower rate was too high for what you get. At two stars we weren't expecting the Four Seasons, but we also weren't expecting to feel like we were one step above a homeless shelter.

Save yourself the hassle and stay somewhere else. There are plenty of nice places at the same rate within a few miles of La Quinta that will actually appreciate your business. We traveled again Easter weekend and had an amazing stay at Extended Stay America Hartford - Farmington. We found a deal for $50 a night and were treated like royalty.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RKGodbout13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2013

The staff is. XLNT. They take very good care of you like your family :.... We been staying hear for last two months. A d they too care of 12 guys. Very well. What laquinta is. Missing the staff makes up for

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cjohnsonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danvers, Massachusetts, USA
2 reviews
Reviewed February 18, 2013

The hotel I stayed in was clean and the staff were helpful and friendly. The room was very clean had plenty of towels and I appreciated the chair with ottoman and the chair at the desk. I liked having extra chairs for company to sit in. The room was bright and cheerful and we had no problem getting on the internet which I do at some hotels, very annoying.

  • Stayed February 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank 796tiffanib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago Heights, Illinois
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 4, 2013

This place could be a good, with a management change - based on my experience of making suggestions, that "seemed" to be heard - but on my return trip, same ole - same ole !

#1). STOP serving this chintzy Third Word Breakfast

#2). Hire a Head of Housekeeping, that actually thouroughly checks the rooms after being cleaned

#3). Provide visible security, and train staff better in keeping an eye on things.

#4). Lower the room rates to $39 a night, until these things are taken care of, because this hotels service & amenities are on the Motel-6 level, at best (for the time being)

It's a shame that the ONLY New Britain, Connectictut downtown lodging establishment can't take car of simple things, like ensuring that the end of hallway exiting doors are not adjusted so they don't SLAM every time someone leaves, (and also perhaps "why" the bad guys find it convenient to get away with breaking into the rooms there ? ....though this place has always [until recently - cause they moved] been next door to the Police Department - and perhaps these could be made into EMERGENCY Exit ONLY doors, with alarms, plus cameras in the hallways ? ).

Evidently, making suggestions doesn't work here - and I always say, if the ehad isn't sound, the rest of the body won't be either, so La Quinta should know what to do.....

  • Stayed August 2012, traveled with family
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Helpful?
Thank ANDY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 26, 2013

We needed to be close to Wethersfield, CT to attend a funeral of a family member and this was within 15 minutes of everywhere we needed to be, but the hotel is in an industrial type area and there didn't seem to be much around there to do. The room was large and had been recently renovated. The front desk staff was extremely nice and helpful. I asked for a late check-out because we had an evening flight out of Hartford. The clerk gave me a 1:30pm check-out with no problem. The free breakfast was adequate-coffee, tea, cereal, yogurt, bagels, make-your-own waffles, fruit, etc.-nothing spectacular but filling and FREE. There was supposed to be a diner just around the corner, but we just ate the free stuff. I don't think I'll ever need to go back to New Britian, but I would stay there again if I did.

  • Stayed January 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank FloridaTravelerRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Hartford - New Britain

Property: Red Roof Inn Hartford - New Britain
Address: 65 Columbus Blvd, New Britain, CT 06051-2226 (Formerly La Quinta Inn & Suites New Britain/Farmington)
Location: United States > Connecticut > New Britain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in New Britain
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Red Roof Inn Hartford - New Britain 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
When you check in, check out our renovated rooms with New England-style décor. All rooms are spacious, modern, and quiet. Entertain yourself with in-room flat screen TVs, HD and premium cable channels, and free WiFi. All rooms come with a coffeemaker and a hair dryer. Selected rooms offer microwaves and refrigerator. Get energized in the fitness center, scratch items off your to-do list in the business center and host a meeting onsite with space for up to 200 colleagues. Our hotel is pet friendly and provides onsite coin laundry facilities. ... more   less 
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Also Known As:
La Quinta Inn & Suites New Britain Hotel New Britain
La Quinta Inn And Suites New Britain
La Quinta New Britain
New Britain La Quinta

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