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“Nice hotel, great location, fabulous pool for kid”
Review of Hilton Mystic

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Hilton Mystic
Ranked #5 of 13 Hotels in Mystic
Certificate of Excellence
Massachusetts
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel, great location, fabulous pool for kid”
Reviewed March 22, 2010

Had a great reunion at the Mystic Hilton. The beds were very comfortable and customer service was excellent. The pool is fabulous for kids and the location is amazing - literally across the street from the aquarium. Breakfast cost a little more than I'd expect and dinner was a bit harder to manage for our large group, but the hotel went out of their way to accommodate us and did a wonderful job overall. We are definitely going back next year.

  • Stayed March 2010
    • Value
    • Location
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Helpful?
Thank Confutio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiwi195, Manager at Hilton Mystic, responded to this review, June 28, 2010
Dear Guest, We love our indoor heated pool as well, thanks for your review!
Sincerely, A Silvia - DIrector of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New York City, New York
Level Contributor
86 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed February 24, 2010

The Mystic Hilton is a reliable option in the Mystic area. My most recent stay (February 2010) was fine. The hotel is not outstanding, but it is well-located. The common areas could use some more attention from housekeeping. The room was clean and decently furnished. The continental reakfast in the Moorings restaurant was very good, but a little on the expensive side for what you get. All in all, I would recommend the hotel.

  • Stayed February 2010, traveled with family
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Helpful?
1 Thank Erastus10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrington Park, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 21, 2010

Pleasantly surprised.
We took a list minute trip to see the local sites and found the place to be very clean and accomodating. The pool was heated and the staff friendly. Convenient to all of the local attractions as well (across the street from the aquarium. Dinner was kids eat free and an internet search provided free dessert. I would be inclined to stay there again.

  • Stayed February 2010, traveled with family
    • Value
    • Location
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Helpful?
Thank Jenkins425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 20, 2010

The good: the bed is really comfortable. We stayed two nights and had no complaints about that. Decent work-out room too.

However... biggest complaint was that not only did the cleaning staff leave dirty cleaning rags in the room after our first night, but also a dirty band-aid appeared on the floor that was not there when we checked in. The heat in the hallways seemed to be off on arrival. The complementary coffee (no continental breakfast which many less expensive places provide) in the morning isn't all that good, but luckily there is a Starbucks across the way. I wish they had provided information in the room like where the ice machine, the pool, the work-out room was. There is a good and free guide to the Mystic area that is available, but it also was not provided at the hotel. Actually, brochures of the area's offerings would be helpful, but those also were not provided.

Not an awful place, good location across from the Aquarium, and again, the bed was very nice, but they do need to work on some of the things they overlooked.

  • Stayed February 2010, traveled as a couple
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Helpful?
Thank CtSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY,NY
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 18, 2010

We just got back from one night at the Mystic Hilton. We took our 2 children, ages 5 and 10, during our February break. A lot of other families were there. The pool was PACKED with kids, which didn't bother us, but if you go during a school break and don't like kids, consider yourself warned. This place was perfect for us, reasonably priced, convenient to everything, comfortable and super clean. We'll definitely go back. Only one drawback: breakfast at the Hilton is pricey. There's a Starbucks across the street. Or do what we did: have breakfast at Mystic Pizza. It opens at 10, and its never too early for pizza.

  • Stayed February 2010, traveled with family
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Helpful?
Thank EllenPE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orangeburg,ny
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 17, 2010

place was clean ,nice pool dogs allowed ,kids loved it .comfy beds .

  • Stayed February 2010, traveled with family
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Helpful?
Thank christina888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 6, 2010

Recently stayed 3 nights here. It is not worth the money. The Hilton Gold Card did practically nothing for you. No complimentary breakfast (buffet approx. $14.), a business center that was ridiculously expensive (complimentary at other chain hotels), noisy room heating system, and a complimentary shuttle that was never available even though I watched it sit in front of the hotel for approximately 2 -3 hours this morning. When we finally got a taxi to go to the Amtrak station (about 2 miles away) the shuttle was still sitting there. Desk staff was not interested in offering us a time we could use the shuttle; it wasn't available. It was available I believe for $30 a ride to the airport. Housekeeping was the only bright spot of this visit. Will not waste my time or money on this hotel and will be hesitant to stay at other Hilton properties.

  • Stayed January 2010, traveled with friends
    • Value
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Helpful?
3 Thank gertiers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Mystic

Property: Hilton Mystic
Address: 20 Coogan Blvd, Mystic, CT 06355-1900
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our newly renovated Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel

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