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“Terrible Hotel”
Review of Hilton Mystic

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Hilton Mystic
Ranked #4 of 13 Hotels in Mystic
Certificate of Excellence
Manhattan, NY
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Terrible Hotel”
Reviewed May 24, 2009

Our room was close to the pool and laundry rooms. When we check in, the carpet was actually damp. I am assuming this is because of being near the pool but the must be caused by the humidity and that is certainly something that can be controlled if it is a known problem. Everything in the room was damp and sticky to the touch. Add to that the fact the doors are paper thin and we could not sleep past 7-8AM either day because of the noise in the hallways. From kids running up and down the hall to the inexcusable housekeeping staff that walked the hall with a loud walkie talkie. The housekeeping staff needs to be trained on how to close a door. Hint: DO NOT SLAM DOORS IN A HOTEL. We come to this area often and will never stay at this hotel again.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Murray_Hill_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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820 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Marblehead, Massachusetts
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 14, 2009

There are very few dog friendly places to stay in Mystic. They charge $75 for a dog but when you consider we got a great deal on the room ($111 advance purchase, non-refundable), it was fine. The place is newly renovated. The rooms are nice, clean, and comfortable. It would have been nice to have a refrigerator in the room. And the bathroom was a little small (if you have the bathroom door open, you can not squeeze by the toilet to get into the shower). The pool was nice but definitely cold. It is in a great location -- right across the street from the aquarium, Old Mystik Village shopping area, a grocery store, and a liquor store. And a five minute drive to downtown Mystic and the Mystic Seaport Museum.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 11, 2009

We stayed here for one night while sightseeing in Mystic and would definitely return to this hotel. The rooms were very clean and well equipped and the front desk staff was extremely helpful. They recommended and excellent seafood restaurant for dinner and were able to provide us with directions to all the local attractions. Also, the Mystic Aquarium is right down the street; this was the primary purpose for our visit so the location couldn't be beat.

  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iestokes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldwinsville, NY
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 25, 2009

We stayed at the Mystic Hilton on Friday and Saturday night and were very pleased with the experience. The girl at the desk on Friday afternoon was very helpful with directions that we asked for. The room was very nice and clean. Friday evening when we returned a bulb went out in the bathroom and within 5 minutes there was a man there to replace it. It was located near a variety of places to eat and things to do. The only thing I would have liked was to have had an essentials type shop in the hotel where we could have gotten some drinks and snacks. Also it would have been nice to have a door around the back since later in the evening the only place to park was in the back and you had to walk all the way around to the front, which was fine since I was with my husband but for a woman alone it wouldn't really be safe.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gkenhug56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
139 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 16, 2009

We just returned from spending the night at the Mystic Hilton on Saturday. Contrary to other reviews the staff were very courteous, rooms were clean and we would definitely return. We chose the Hilton for the price (we used Travelocity) and because it had a restaurant and lounge, while some of the other hotels don't. We stayed at the Hilton a few years ago and weren't disappointed. For the price it's a nice hotel in a great location.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJMinCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 9, 2009

We stayed at the Hilton Mystic overnight as a alternative to the hotel at the Mohegan Sun casino. Boy, were we glad we made that choice! We stayed on a Sunday night, off-season in early March. The staff was gracious and went out of their way to make us feel welcome. The housekeeper wished my boyfriend Happy Birthday after overhearing us discussing his birthday plans. The waitress at breakfast was super nice, going out of her way to check if the front desk had a free breakfast coupon for us. And the front desk clerk alerted us to the hotel's reduced price tickets to the aquarium next door and gave us some extra time to check out when we needed it. A first rate classy experience all around! Clean, easy to get to, and a good bargain price.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mhoward512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clark, New Jersey
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 21, 2009

We used to like coming her, but after this experience, we will stay elsewhere! The girl at the front desk was clearly untrained - - - and she clearly stated that she was "just a front desk agent" - - - and could not make a decision. POOR POOR!!!!

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Manager at Hilton Mystic, responded to this review, March 3, 2009
Dear Guest,

I reviewed your comments regarding your stay with us at the Hilton Mystic. As part of the management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments because we are always looking for ways to improve our service. Please think about giving us another try.

Sincerely, Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mystic

Property: Hilton Mystic
Address: 20 Coogan Blvd, Mystic, CT 06355-1900
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our newly renovated Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel

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