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“Excellent Mystic Choice”
Review of Hilton Mystic

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Hilton Mystic
Ranked #4 of 13 Hotels in Mystic
Certificate of Excellence
Albany, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Mystic Choice”
Reviewed January 17, 2013

Fantastic option if you are visiting the mystic area and want to be close to everything. It's literally across the street from Olde Mistick Village and the Aquarium. It's 5 minutes from the seaport and Mystic Pizza. It's a Hilton so it's nice - not a dumpy vacation hotel. Very nice staff and the hotel is in good condition.

Room Tip: There aren't many side doors so the main entrance is where you'll come and go from. Parking...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, February 4, 2013
I would like to personally thank you for selecting the Hilton Mystic for your recent visit. We are pleased that you chose to stay with us, and thrilled to see that your stay was enjoyable.

Feedback from Tripadvisor, is a great way for me to reward the staff for a job well done and for them to be acknowledged by both Hilton and Trip Advisor readers.

Thank you again for staying with us, we look forward to welcoming you in the future!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
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English first
Cumming, Georgia, USA
Level 6 Contributor
172 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 30, 2012

Wasn't sure what to to expect when we were told this is where the family was staying. We enjoyed our stay. Nice room but seemed to be miles away from the elevator until I became accustomed to the location. Most of us met for the breakfast buffet each morning. Good food and reasonably priced. Appreciated the internet-enabled computer in the lobby area since we didn't bring a lap top and ended up needing to access a few things while we were there.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank MARY W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, February 4, 2013
Thank you for taking the time to complete a review, I am delighted to read about your wonderful experience with us. It's great that you were able to take advantage of some of our services such as the complimentary Business Center.

Thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 18, 2012 via mobile

From the complimentary breakfast to the lounge for dinner, this place is a one stop shop. The staff are friendly & the facilities are convenient to shopping & other restaurants. Would definitely stay again!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rbwheeler21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, December 19, 2012
I am very happy to see that you enjoyed your stay with us. Your overall satisfaction is very important to us, I will be sure to share this with the team as they love when a guest has a great overall experience.

Tripadvisor, is a great way for me to reward the staff for a job well done and for them to be acknowledged by Hilton and Trip Advisor readers.

Once again, thank you for staying at the Hilton Mystic Hotel. If you ever need anything, please feel free to contact me directly. I look forward to seeing you on a future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
155 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 2, 2012 via mobile

The stay was nice very close to everything we need to do. The front desk and staff very polite. Hotel was clean but for the price it needed something special. Housekeepers need to wait a little later to knock.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank db639
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, December 10, 2012
I appreciate that you have taken the time to provide us with your feedback. My staff and I strive hard to provide the best in service and accommodation, valued feedback such as yours help us better our service and product so as to achieve this goal. I am terribly sorry to hear that the Room Attendants attempted to service your room earlier than expected. I have forwarded your feedback to the Housekeeping Manager so that she is also aware of your experience.

Thank you again for choosing Hilton for your stay we hope that this experience does not hinder a possible future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 5 Contributor
77 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 29, 2012

I found this hotel via a bid on Priceline. The service was friendly and helpful, with the front desk person offering our choice of room location. There was a lively trivia night event going on the local bar. The pool, gym and common areas were all clean and well maintained. Our room had a comfortable king bed and was very clean and orderly. The service at the breakfast buffet was helpful. The only downside was it was not within walking distance to the seaport in Mystic, but was across the street from the aquarium and shops.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WillaRosen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, November 30, 2012
Thank you for taking the time submit your review of our hotel, i am very happy to hear that you enjoyed your stay with us. Trivia night is held every Wednesday at 7pm and has become a very popular event with both hotel guests and the local community. The Mystic Seaport is located about a mile away from the hotel, but we do have a hotel shuttle that is available to bring guests to and from the seaport free of charge. I hope that you will come back and stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ansonia, Connecticut
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 16, 2012

We recently stayed on a Saturday night. It was fine until bedtime when there was a lot of loud voices and laughing. I'm talking about the middle of the night. Our room was not far from the front desk area so they probably heard the noise too. I had to call to complain before it stopped.
After telling several people about this, we got only a small amount of our diamond honors club points refunded to us. They have not responded to this. We're very disappointed in the people running things there.

  • Stayed November 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Connie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, November 19, 2012
I appreciate you taking the time to submit your review of our hotel, I hate that your experience was negatively affected by other guests. Due to our location being so close to so many wonderful venues to get married we have a high number of wedding parties that choose to stay with us. Some wedding parties are better than others when it comes to noise levels, but we always try respond right away to any noise complaints. Please feel free to contact me directly in regards to your Hilton Honors points.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, CT
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 12, 2012

We stayed here on 11/11/12 for one night for a wedding. We were guests and were treated very well from the moment we arrived. The hotel is close to lots of shopping and restaurants. The food at the wedding reception was good. The breakfast buffet the next morning was ok. We ordered coffee to be delivered from room service and it arrived on time and hot. All of the staff were friendly and accomodating. The room was clean and the bed was very comfortable. I would definitely recommend it!

Room Tip: If you want to pamper yourself outside the hotel, there is a full service salon "Hair Unique&qu...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunandfun78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, November 15, 2012
Thank you for posting your review of our hotel and kind words regarding our staff. I am happy to hear that you enjoyed everything during your stay with us, come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mystic

Property: Hilton Mystic
Address: 20 Coogan Blvd, Mystic, CT 06355-1900
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our newly renovated Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel

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