We had 2 rooms on the second floor. The visit was mostly unpleasant, colored by the terrible screaming and yelling in the hallway and continuous pounding and jumping from the floor above us throughout the first night of our visit. The second night was quieter, but there were 2 bursts of noise during the middle of the night, and, again, what seemed to be running in the hallway above. This made it very difficult to fall back to sleep. There was no apology or even mention from staff about the long night of drama that occurred the first night. It was quite frightening and we were all exhausted throughout the next day.
We were also told that since we had booked through an outside agency (Venere) that we were ineligible for the continental breakfast. The dining room had an expensive breakfast menu and the wait staff was unbelievably incompetent and indifferent and curt on both mornings. When we first sat down, the waitress asked what we wanted, we asked if we could have a menu to make our selection from and she said they only had 7 menus in the restaurant and only 4 were available, and if we really wanted a menu that she would try to find them! The service was extraordinarily slow; from order time to the time we received the breakfasts on both mornings, was around 40 minutes. We had to ask for butter, maple syrup, salt and pepper and jam, over and over again until we finally went off to find them ourselves. The meals came in one at a time. Some of us had finished eating long before others of us had received their breakfasts and all had been ordered at the same time! Parts of the meals arrived missing some of the components of the meal and when we asked for those missing components, they insisted that we must be mistaken, and those items had not been included with the meal. We finally asked for the menu to show them that certain items had indeed been listed.
The stay was very disappointing overall.
- Official Description (provided by the hotel):
- In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our newly renovated Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more less
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- Also Known As:
- Hilton Mystic Hotel Mystic
- Hilton Hotel Mystic
- Mystic Hilton Hotel