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“Terrible Night”
Review of Hilton Mystic

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Hilton Mystic
Ranked #4 of 13 Hotels in Mystic
Certificate of Excellence
New Hampshire
Level 5 Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Terrible Night”
Reviewed June 26, 2012

We had 2 rooms on the second floor. The visit was mostly unpleasant, colored by the terrible screaming and yelling in the hallway and continuous pounding and jumping from the floor above us throughout the first night of our visit. The second night was quieter, but there were 2 bursts of noise during the middle of the night, and, again, what seemed to be running in the hallway above. This made it very difficult to fall back to sleep. There was no apology or even mention from staff about the long night of drama that occurred the first night. It was quite frightening and we were all exhausted throughout the next day.
We were also told that since we had booked through an outside agency (Venere) that we were ineligible for the continental breakfast. The dining room had an expensive breakfast menu and the wait staff was unbelievably incompetent and indifferent and curt on both mornings. When we first sat down, the waitress asked what we wanted, we asked if we could have a menu to make our selection from and she said they only had 7 menus in the restaurant and only 4 were available, and if we really wanted a menu that she would try to find them! The service was extraordinarily slow; from order time to the time we received the breakfasts on both mornings, was around 40 minutes. We had to ask for butter, maple syrup, salt and pepper and jam, over and over again until we finally went off to find them ourselves. The meals came in one at a time. Some of us had finished eating long before others of us had received their breakfasts and all had been ordered at the same time! Parts of the meals arrived missing some of the components of the meal and when we asked for those missing components, they insisted that we must be mistaken, and those items had not been included with the meal. We finally asked for the menu to show them that certain items had indeed been listed.
The stay was very disappointing overall.

Room Tip: If you really have to stay at this location, I would recommend the top floor to prevent the thumping...
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Rooms Division Manager at Hilton Mystic, responded to this review, June 27, 2012
I'd like to thank you for submitting you review of our hotel. We strive to provide excellent service for our guests and it is feedback such as this that allows us to pin point areas in which we need to improve. I will forward this to Food & Beverage Manager so that he can address this right away. I would also like to apologize for you being inconvenienced by other guests during your stay. We did have one loud group on Friday, we sent someone up to make sure that they kept the noise level to a minimum but according to your review it seems like they were still bothering other guests. I hope that you will choose to stay with us again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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English first
Barnegat, New Jersey
Level 3 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2012

Hotel at best is average. We returned to our room at 2:30pm only to find the room had not been made up. We returned to shower for dinner. Towels were still piled in the batroom from our morning showers. Contacted the desk and was told housekeeping works until 5pm. Now I have stayed in many hotels and have never gotten back to my room at 2:30pm and not found my room done. Who gets their room made up at 5pm?

Front desk person was useless. When we checked in, the best she could do was ask for my credit card, tell me my room number and point me to the elevator. Nothing about the hotel was devulged. Talked to the manager, but that wasn't much help either. I would recommend trying the Holiday Inn Express or the Hyatt Place in the same area.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Rooms Division Manager at Hilton Mystic, responded to this review, June 27, 2012
Thank you for taking the time to write a review of our hotel. I apologize for your room not being cleaned until the afternoon. We try and service everyone by 3pm, although sometimes on weekends it does become difficult only because of high volume of checkouts and then guests requesting early check-ins. So we try and have those rooms cleaned first to prevent guests from waiting on available rooms. Again, I do apologize for the inconvenience and we hope that you will stay with us again.
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Boston, Massachusetts
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 18, 2012

We stayed here because our friends blocked rooms for their wedding. I'm used to staying in Hilton's bc I am an Honors member. This was what you would expect. It's not fancy like a resort Hilton or a Hilton in a big city, but everything was clean and staff was nice. Very close to the attractions in Mystic and right off the highway. They were accommodating in keeping the hotel bar open late for "after the wedding" festivities, too.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, June 20, 2012
Thank you for complimenting our staff and submitting your review of our hotel. We often host wedding groups and do our best to ensure everyone has a good time. We also try and take care of any requests a group may have, such as leaving the bar open as late as we can for people returning from the reception parties. Hope you come back and see again soon.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2012

The room next to te elevetor is so bad
Noise of the elevetor did not let me sleep all but all night
Will never do this again

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bwinterdal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, June 13, 2012
I am very sorry to hear that you were unable to sleep due to the noise level of the elevator. When you have a moment could you give me a call at the hotel to see what else we could have done to improve your stay? I hate to have guests leave our hotel unsatisfied.
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New York City, New York
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 8, 2012

We booked this hotel for our Wedding in May 2012. Overall a very good experience. All our guests were properly grouped together and we didn't experience any issues. The bar was very accomodating and stayed open late for us after our wedding, and didn't have any issues with ordering a large amount of food to be delivered for us at the bar.
Some of the rooms could use some updating but overall the hotel and rooms are well maintained. Staff was all very nice, including the manager who took the time out to say hello to us newlyweds and asked if we needed anything.
Location is great if you are looking for the Seaport village shops. Its a little bit of a walk to downtown, but on a nice day, everything is truly walkable in this area. Nice scenery along the water all the way to the center of town and pleny to do no the way there.

Mystic is the perfect getaway for a long weekend!

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anonymousny24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, June 9, 2012
Thank you for choosing our hotel to have your friends and family stay while celebrating your big day. I am happy to hear you enjoyed everything with your stay and thank you for complimenting our staff. Congratulations again on getting married and I hope that you will come back to see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level 5 Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed June 6, 2012

I went away for a girls weekend in Mystic and we chose the Hilton because of the location. We were not disappointed on location---right across from the aquarium and Mystic shops.

The positives:
-clean
-great location
-nice staff

The not-so-greats:
-Hotel was a bit dated and dark--peeling paint, etc

So, if you're looking for a basic hotel that is in an excellent location, you will do well with the Hilton.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kate F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, June 7, 2012
Thank you for taking the time to write a review of our hotel. I would also like to thank you for complementing our staff, we strive to provide the best service out there. In response to the condition of the hotel, you are correct that the hotel is starting to show its age. However, we are scheduled to under go a multi-million dollar renovation this fall/winter to completely restore to the hotel. I hope that you will come back and see us soon.
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Dayville, CT.
Level 4 Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 31, 2012

Smallish but very comfortable rooms are walking distance from several of the most popular attractions in the mystic area including the shopping village, the world famous aquarium and the historic seaport. The kids hit the pool every evening and the breakfast every morning.

  • Stayed June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JosephEber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, June 3, 2012
Thank you for writing your review of our hotel, and you are absolutely right about us being in the middle of it all. We are close to just about everything you could want to do, but most of all I am glad to hear you and your children enjoyed your stay. I hope you come back and see us again soon!
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Additional Information about Hilton Mystic

Property: Hilton Mystic
Address: 20 Coogan Blvd, Mystic, CT 06355-1900
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our newly renovated Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel

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