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“A very nice stay” 4 of 5 bubbles
Review of Hilton Mystic

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Hilton Mystic
Ranked #5 of 13 Hotels in Mystic
Certificate of Excellence
Boston, Massachusetts
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A very nice stay”
4 of 5 bubbles Reviewed April 8, 2012

The Hilton Mystic is a very nice place to stay while visiting Mystic. The courteous & professional staff run a clean and well-maintained property in the heart of the town--close to everywhere you'd want to go in the area. The beds are very comfortable and the visit was a pleasure.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Svorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Divison Manager at Hilton Mystic, responded to this review, April 11, 2012
Thank you for your review, we always try to make each guests stay as close to perfect as possible and we hope that you will come back to visit us soon.

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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768 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Fort Lauderdale, Florida
Level Contributor
255 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
5 of 5 bubbles Reviewed April 7, 2012

I recently spent seven nights in Mystic due to a death in the family. I was born and raised in the area and selected the Mystic Hilton due to its location and the quality of service that I am use to staying at Hiltons around the world.

This Hilton is no exception. The room was spotless and every member of the staff from the desk clerk to the bar tender was friendly and got to know me over my stay.

The bar/restaurant (Soundings) is perfect for a quick bite to eat or to sit back with a draft beer, glass of wine or cocktail and watch a game or two at the end of your day.

If you're a tourist, the Hilton is walking distance to the Aquarium, walking distance to Mystic Village and about a mile from the Seaport. So, a perfect location.

There are less expensive hotels in Mystic, especially during peak season, but then again you get what you pay for.

Having stayed at the Hyatt, Howard Johnson, Days Inn, Hamption Inn and a couple others, my first chocie is always to go back to the Mystic Hilton....

That simple.

  • Stayed March 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CaptainMHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, April 11, 2012
Thank you for your kind words about our staff and hotel. I am truly sorry for the lose of your family member, I am happy to hear that we were able to make your stay as enjoyable as possible considering the circumstances.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 2, 2012

My husband and I stayed here from March 30-31 in a room with a king bed and a whirl pool. The room was spacious but needed upgrading on the furniture and carpeting. The door to the refrigerator was broken. There was no microwave. Coffee maker was dirty so we couldn't use it. There were three pubic hairs in the tub. Nice pool and fitness area but when I tried to workout the over whelming smell of chlorine was so strong you can't breathe right. The water in the whirlpool also had a strong amount of chlorine. Then there was no complimentary breakfast. The staff was very friendly though. Overall we will not be staying here again.

  • Stayed March 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bluewhiterose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, April 11, 2012
Hi, and thank you for your response. We strive to provide excellent service to our guest, as well as providing a clean and comfortable environment to enjoy while staying with us. I do apologize for the problem you experienced do to cleanliness and rest assured I have addressed this with the proper department. As to the problem with the chlorine smell we will definitely look into how much chlorine we are using and lower the amount using if possible. Again thank you for your response and feel free to contact me directly if you'd like. We always want our guests to come back and stay with us.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orono, ME
Level Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed April 1, 2012

Hilton Mystic is a regular spot for annual trainings for my organization. The rooms have been recently renovated with comfortable beds, decent amenities, and clean and comfortable bathrooms. The indoor pool is a nice touch. The staff at the bar is friendly and accommodating, especially when we stay up late to reconnect with colleagues from afar. The restaurant service is often too slow to take care of the large number of conference attendees, and all food service is a bit overpriced, but no more so than any Hilton around the US. It's right across from the Aquarium and a nice, long walk from downtown Mystic. The concierge is often the same memorable and friendly man with great local suggestions.

  • Stayed July 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HarpGirl207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Front Office Manager at Hilton Mystic, responded to this review, April 3, 2012
Thank you for response, I have passed your feedback concerning our restaurant to the Food and Beverage Manager and we appreciate you complementing our staff in the bar and the bellman. By the way, Bob (bellman) is back in town and will be returning to work in a couples of weeks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Canada
Level Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed March 31, 2012

Hilton is typically sorted out. Was pretty smooth all round. Free wireless, good gym with commercial treadmills and dumbells, pool looks nice. This hotel is not close to the casino and the cab ride is about 25 dollars. It is right across from the aquarium and not very close to the downtown. There is a shopping centre with a bunch of little shops across the street. Good access back on to the interstate. Overall good clean hotel, nice staff.

  • Stayed March 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Stimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Rooms Division Manager at Hilton Mystic, responded to this review, April 11, 2012
Hi, and thank for submitting a review for our hotel. The downtown area is about 1.5 miles away from us, however we do try to shuttle people back and forth to minimize the amount of driving for our guests. Often guests prefer the shuttle due to the minimal amount of parking available in the downtown area especially as we get closer to the summer months.

Hope can come to back to see us soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashua, New Hampshire
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 26, 2012

I arrived at 11am and wanted to park at the hotel before going to the Aquarium/shops. So I went to the front desk, and a room was ready for me. By the time I made it to that room, the extra pillows that I had requested as part of my reservation had already been delivered. This was fantastic service.

The room was clean and comfortable. The restaurant was reasonably priced (especially for a hotel). The pool area was clean and very bright.

I was able to walk to the Aquarium/Shops/Diner from the hotel. Easy and convenient.

  • Stayed March 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dibonast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMystic, Front Office Manager at Hilton Mystic, responded to this review, April 3, 2012
Thank you so much for choosing to stay with us here at the Hilton Mystic, and thank you for your feedback. We strive to provide excellent service to each and every guest, and hope you that will come back to see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
Level Contributor
269 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed March 3, 2012

The room was spacious, lots of bathroom counter space, and very clean. Stopped by the have a bite to eat @ 8:30, and the place was almost empty. Ordered the roasted beet salad with grilled chicken..thank goodness for the addition of the chicken. The greens were wilted and not eatable, probably should have been discarded days before.

  • Stayed February 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alps110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Mystic

Property: Hilton Mystic
Address: 20 Coogan Blvd, Mystic, CT 06355-1900
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel

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