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“Just can't get over the horrific bar service”
Review of La Luna - CLOSED

La Luna
Cuisines: Italian
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Mystic, Connecticut
Level Contributor
92 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Just can't get over the horrific bar service”
Reviewed October 19, 2013

This was our 3rd visit. I'll give a place 3 tries and that's it, we kept hoping the service had improved, but when I saw the same 3 (3!) bartenders on I knew we were doomed. Between all 3 bartenders they had 12 people to wait on. They were more interested in cleaning dirty dishes than taking care of their customers. Unbelievably bad. I thought we might have been on a candid camera segment entitled "how long will it take you to get up and leave " The martini took 20 minutes to arrive, and the appetizer order never got placed. We weren't the only ones waiting, the other 10 patrons were in the same boat..........We were starving and thought we'd have better luck in the restaurant portion, which we did. Our waiter, Pat, was excellent and the food was very good, but I'm sorry to say we won't be back. (unless we try takeout and call 2 hours ahead) Management needs to pay attention and fire everyone in the bar. I have a feeling the owner is at his Branford location while this place runs amok.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Heidi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

56 reviews from our community

Visitor rating
    16
    19
    9
    6
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Uncasville, Connecticut
Level Contributor
11 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Still Hungry”
Reviewed October 15, 2013

Bad experience....went for dinner last Friday, had a reservation, but didn't need it, not even half full. Ordered apps and wine, and dinner at 7:00PM, got the apps and wine right away, and at 8:00PM still didn't have dinner. The waitress started checking and apologizing around 7:20PM. We told her at about 8:05PM that we would take the check for what we had, but had to meet people and didn't want to wait anymore. Instead of the check she brought our dinners and offered to wrap them up!!! We explained we didn't want them to go. No offer for any compensation, apps on the house, a gift certificate to return...just her apologizes for the kitchen. Rest assured we won't be going there again.

  • Visited October 2013
    • Atmosphere
    • Service
Helpful?
1 Thank KathySF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mystic, Connecticut
Level Contributor
11 reviews
9 restaurant reviews
“Tasty lunch, Italian style.”
Reviewed October 15, 2013

Had an appetizer of Stonington scallops & a little sparking wine. Nice treat by considerate client. Excellent waiter with an accent. Felt European.

Visited August 2013
Helpful?
Thank SharonStryker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
61 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Great value at happy hour”
Reviewed October 14, 2013

Happy hour on weekdays includes $4 draft beers with a free appetizer (including such hot items as chicken teriyaki or sausage, pepper, onions). The classic linguini bolognaise entree was very good, as was the veal parm. The restaurant is attached to the Quality Inn, which is in dire need of updating.

Visited October 2013
Helpful?
Thank Silkysmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
64 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Excellent food and service”
Reviewed October 13, 2013

Not cheap, but not overpriced. Unfortunately, the location is very poor. We definitely would eat here again. Excellent Italian and seafood. Very courteous staff.

Visited October 2013
Helpful?
Thank rbemiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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