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“Didn't even check in!”
Review of Quality Inn

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Quality Inn
Ranked #10 of 13 Hotels in Mystic
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Didn't even check in!”
Reviewed June 24, 2013

After all the other hotels around were booked up for the weekend (Sat-Mon) we went with the comfort inn that had an excellent rate and convenient location. Thats about it. We arrived earlier then the check in time, but we thought we would stop in and see if the room would be ready. Big mistake. My husband said that he was scolded for even asking such a question. The woman was rude, and that we would not be staying with such rude staff. After finding better accommodations (Thank you, Marriott!) I called to cancel only to be told spoken to with a rude tone, only to find out that they were going to be charging me for the two nights! While there is not much to be done about that b/c it is in the rate rules that the deadline is the night before, it is a big inconvenience, and expense!

Next time we'll stick to what we're used to. Guess you get what you pay for, including hospitality.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank kelly s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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541 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
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English first
Amherst, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2013

On June 21, my parents, my brother, my sister, and I visited the Comfort Inn in Mystic for my cousin's weeding reception. I knew from the start that this was going to be a bad experience, because hotels owned by Choice Hotels often receive poor ratings. I was partially right. The staff at the front desk were reasonably friendly. I bought a Pepsi at the front desk, which was cool and refreshing. The room we stayed at was 152. The room was at the very end of the hotel. WE WERE 350 FEET FROM THE LOBBY - WHAT AN INCONVENIENCE! When we went to the room, my mother left us at the hotel with my brother while the others went to reception. My brother likes cartoons, so he wanted to watch some on Nick or Cartoon Network. I read the list of TV channels, and went to the channel it said. And guess what; BOTH CHANNELS NOT IN THE CORRECT SPOTS - OR ON THE TV IN THE FIRST PLACE! However, there were channels I liked, but my brother did not like. We called our mom and asked if we could buy a PPV movie because their were no good shows. She said yes, but we could not decide. Not only that, but our movie was $15 and the PPV function is dead. What a ripoff! And for the next 2 long hours, we waited. My dad came home with some dinner, and it was good. I went to get my Pepsi out of the mini fridge and it was frozen! There goes 2 bucks. Sleeping was poor too. The thermostat is controlled by the manager. We were frozen the whole night! I am just like - who the heck is this guy?! We are being controlled like puppets! I am angered. I wish to not stay at this place again!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gregory B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 23, 2013 via mobile

The Comfort Inn at Mystic is in a perfect location, immediately off the Interstate. It offered all of the comforts we have come to expect from a Comfort Inn. In particular, the staff was very friendly and helpful. When we needed something in the room at 10:30 p.m., a staff member appeared about 2 minutes after we phoned the front desk. We were really impressed. The hotel was very crowded, and yet you could get a really hot, long shower. We are not fans of an outdoor pool, but this pool was very inviting! The only negative we experienced was the breakfast. The food was good (what we could get to), but the size of the breakfast buffet could not adequately support a full hotel. Plan to arrive at breakfast early, and you will have a great stay in a really great area.

Stayed June 2013, traveled with family
Helpful?
1 Thank DrSteve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 23, 2013

Stinking rooms, cup-sized pool, they left another guest's body hair in the bathroom, breakfast room wasnt able to accomodate half of guests... Won't come back. Should have indulged in a couple more $ for sth decent.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fabricede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviewed June 20, 2013

Stood at the comfort inn june 2013 at the beginning of the month. the woman that checked me in(Tarisa) was very sweet. we had about a 10 minute conversation on why i was visiting mystic and what are the best places to see. my res was for a non smoking room but the room smelled like smoke. we called the front desk and she expressed her apologies and offered to change our room to one close by and also have one of the housekeepers bring the keys to us. that made our night because the smoke really pissed me off. we gave her 1000 privilege points and she was very happy. Thanks to her i wouldn't mind staying at the comfort inn even though i hated the price.

Room Tip: I would normally stay in a room on the 1st floor but i choice 2nd and it was surprisingly quiet. So...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colebrook, New Hampshire
Level Contributor
426 reviews
194 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed June 16, 2013 via mobile

Conveniently located near I-95 in Mystic, this hotel is very welcoming with friendly staff...

Room was a little bit small but offer all you need : good shower with great water pressure, flat screen hd tv, fridge and comfortable bed...

Only thing missing was a desk to work and a chair... I had to use small round table with padded sofa chair too low for the table...

Wifi was very good; was able to get my work done...

The staff was very helpful with my questions and directions...

Great Thai fusion restaurant next door...

Good basic breakfast included and you can walk or jog toward mystic village from the hotel safely...

Good experience...

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benoitleblanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgeport, Connecticut
2 reviews
Reviewed June 11, 2013

We make several trips to Mystic, Ct. over the summer and our hotel of choice is the Comfort Inn. The location is excellent right off the exit and the hotel is very clean and affordable. However, the best part of the stay is the wonderful staff. Friendly, professional and willing to go the extra when needed. Dee at the registration desk is great and Carolina, the manager really made sure we had perfect accomodations. Its nice to walk into friendly place where people actually enjoy their jobs, something you don't see very often. We will always stay at the Comfort Inn, looking forward to a great summer!

Room Tip: King room is perfect.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 48 Whitehall Ave, Mystic, CT 06355-1967 (Formerly Comfort Inn)
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Mystic
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Comfort Hotel Mystic
Comfort Inn Mystic Ct
Mystic Comfort Inn

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