This hotel was clean, pool was nice but I had issues with the helpfulness of front desk. The day we checked in there was no at the front desk and we could hear one of the employees complaining to another employee very loud that we could hear everything, when the woman came out from the back she didn't even acknowledged that we were waiting. Then the next morning we came down for breakfast and I again noticed that no one was at the front desk because I had a question. The employee Tom came out from the back, and I asked him if we were getting the AAA rate, because I forgot to ask when we checked in, because I thought the rate for the room was $140 not $160 and all he said was "yeah you are getting the AAA rate" and no other explanation . then we left to do some sight seeing and when we came back at 3pm our room keys didn't work on the outside door so a very nice maid came up while we were trying to get in and she helped us, then she follow us to our room to make sure we could get in and both our keys wouldn't work. My husband went up to the front desk to get this fixed and all they did was ask a bunch of questions if we did something to the keys instead of just fixing it. I think that when we checked in that they only put us in for one day because that morning we went to breakfast and back to our rooms and the keys worked. Then later that night I went to check again to make sure that we our car license plate was listed so that car wouldn't get towed. I was told "it didn't matter" because they don't check that, then why do you ask for them. I have stayed at many Hampton Inns and other Hilton hotels and this is the first one I was very disappointed with. There were other little things like the coffee station not being wiped up at night or the coffee not being hot when we went to get some at night (It was always hot and clean at breakfast ). There were also several people who had trouble getting into the pool with our room cards and someone in the pool area had to open the door for us. I just think this hotel needs a little more attention to detail and more helpfulness with the front desk.
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- Also Known As:
- Hampton Inn And Suites Mystic
- Hampton Inn & Suites Mystic Hotel Mystic
- Hampton Inn Mystic
- Hampton Inn Hotel Mystic
- Mystic Hampton Inn