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“Fire Alarm Nightmare”

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Hampton Inn & Suites Mystic
Ranked #2 of 13 Hotels in Mystic
Certificate of Excellence
New York City, New York
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Fire Alarm Nightmare”
Reviewed July 15, 2013

The Property is ideally located, it is within walking distance to all local attractions.
The checking-in process went smoothly, in fact my husband and I arrived earlier than expected, and was given a room. The hotel is fairly new and very well maintained.
If not for the fire alarm going off at about 11:40 p.m. on Friday night, our stay would have been good. The piercing sound went on for several minutes, apparently the staff was unable to turn it off, they had to wait for the fire department. I was unable to fall asleep for several hours.
When checking out the next day, I was asked "how was your stay", my response was "if not for the fire alarm it would have been good" her reply was, at least our guests were safe. That response would have been fine, if there actually was a fire. Would I stay there again, probably not.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Leonala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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English first
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 15, 2013

Hotel was clean, only problem was trying to use the pool it was always filled with kids. Do wish Hampton Inns would have an adult only time. Hotel was 1/2 mile from the aquarium and 1 mile from Mystic Seaport. Breakfast was excellent. They claim to bake cookies about 5pm, well on our stay the cookies never appeared.

  • Stayed July 2013, traveled as a couple
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Review collected in partnership with Hampton

Helpful?
1 Thank Dermot M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford, Pennsylvania
Level 6 Contributor
359 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed July 13, 2013

Staff was welcoming on arrival and rooms were clean with adequate size for my family of four. Hotel was quiet except for the slamming doors in the middle of the night. Doors do not close quietly on their own but slam shut. Views from your window are a lumberyard or a trailer park. It is convenient to the aquarium, seaport, downtown and I95. The idea I cannot comprehend is the fact they do not have a backup generator for the guest rooms when the power goes out as it did when we were there. Hampton, how about becoming a trailblazer in this area instead of a follower. It was explained to me that none of the other hotels have generators so we do not. Huh? Again be a leader not a follower/burden. You are in a tourist zone in the Northeast were there are storms in all seasons that could knock out power. The people who live year round in Mystic cannot count on Hampton when the power goes out. I understand the storms are out of your control but installing a generator so as to not inconvenience your guests is not. After the first of two hurricanes to hit the Northeast in the last two years I installed one in my own home. I was going to seek refuge in my local Hampton (that I can count on) when the power goes out but opted to get my own generator. Hampton claims a 100% guarantee but don't expect them to offer it to you even when it is obvious you are not 100% happy. Breakfast food was reduced to cereal with no juice. How about filling some pitchers with juice? The milk is served that way. The last straw was when the front desk lady, while in the middle of a conversation with me, abruptly cut me off to pick up a ringing phone and carried on a conversation with that person. When she hung up I had to tell her that it was rude and that she should have said excuse me please, picked up the phone and said Hampton Inn please hold, and then finished with me before she went to back to the person on the phone. Sorry Hampton but you disappointed me for the last time. I tried to stay loyal but you are not living up to the quality I expect when I spend my hard earned money.

  • Stayed July 2013, traveled with family
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Helpful?
4 Thank BB601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed July 12, 2013

Have stayed at many Hampton Inns and this one ranks at or near the top in EVERY category. Ease of check in, location of parking relating to room, quality and complete breakfast amenity and ease of check in and check out all contribute to the top ranking of this Hampton.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Edward R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazareth, Pennsylvania
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 10, 2013

Great place to stay while in Mystic. Hotel looks new inside and out. Our room was very clean and roomy with a large bathroom. Quiet too. Never heard a sound coming from other rooms. It has plenty of free parking and is close to all Mystic attractions. Easy to get too as it is right off of Interstate 95. Stall is very friendly and helpful. The breakfast was very good. I would definitely recommend this hotel to anyone planning a visit to Mystic.

  • Stayed June 2013, traveled as a couple
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Helpful?
1 Thank nazareth4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
Reviewed July 10, 2013

The hotel is very clean, confortable the staff are helpful and it is good value for money. It is within a 2 mile walking distance of Mystic (a pleasant walk at that). I would advise anyone to call the hotel directly for pricing, we used Expedia and paid a slightly higher rate than our friends who had just walked in and booked directly with the hotel.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Gemma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massachusetts
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 8, 2013

This hotel is close to many attractions and the beach is nearby. The hotel is very clean and the staff are all very polite and pleasant with the exception of one front desk clerk, but the others made up for her.

Room Tip: Choose a room on the odd side. The even side is facing the trailer park.
See more room tips
  • Stayed July 2013, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank tutu's
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Mystic

Property: Hampton Inn & Suites Mystic
Address: 6 Hendel Drive, Mystic, CT 06355-1971
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mystic
#1 Business Hotel in Mystic
#2 Romantic Hotel in Mystic
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Mystic 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hampton Inn And Suites Mystic
Hampton Inn & Suites Mystic Hotel Mystic
Hampton Inn Mystic
Hampton Inn Hotel Mystic
Mystic Hampton Inn

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