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Whitehall Mansion Inn
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Reviews (57)
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Reviewed July 30, 2012

After reading some critical reviews about the Whitehall, we had some trepidation about following through with our reservation. We didn't even bring in our luggage until we checked out the room. We are so glad we did, though, because we had a wonderful time. The Whitehall Mansion Inn is NOT a hotel, it's a house, and you're getting a room in that house. We stayed in Woodbridge Hall, which, although we didn't need it, is outfitted beautifully for the handicapped. The website for the Whitehall states clearly that there is no innkeeper in the house, but it is a very short walk over to the Residence Inn, where the staff is friendly and helpful. There is also a phone in the room if you need to call the staff. There is a television in the armoire but we didn't want to ruin the illusion of the period (but I will admit that we did enjoy the jet bath and modern plumbing). We found a classical station on the radio and that was lovely. Okay, so the "breakfast" part of the "bed & breakfast" is not so great (muffins & awful coffee), and it's a short walk over to the Residence Inn to have a hot breakfast. But come on, to be able to stay in a house from the 1700s that is warm and comfortable and very atmospheric, a little inconvenience is a small price to pay. Our room was clean and airy. One night we pulled the two chairs and table nearer to the fireplace and had a very romantic evening before a lovely fire. The bed was comfortable and the air conditioning more than sufficient; it allowed us to use the fireplace and feel very cozy. Everything we wanted to see in Mystic was close by. The Seaport was a lot of fun and the Whitehall's package deal included two-day tickets, which we appreciated. It also included tickets to the Aquarium, which has great exhibits but you need a lot of tolerance for crowds and kids to enjoy. Getting back to our room at the Whitehall was a relief. It felt like home and not just a room in a hotel. We were able to see two other rooms while we were there...Lucy's Parlour and Benjamin's room. I looked around carefully and found them both to be clean. Even with a couple of rainy days, we had a great weekend and would definitely come back to stay at the Whitehall Mansion Inn. No ghosts there, but plenty of friendly Woodbridge spirits.

Room Tip: Even though Woodbridge Hall is on the first floor, we were not bothered by any noises from the road.
  • Stayed: July 2012, traveled as a couple
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3  Thank GracieandJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2012

It was in the parking lot of a Residence Inn and didn’t have an inn keeper. We had to walk to the actual hotel every time we needed something. This was not apparent on their website. You also can't tell from their website that the place looks and feels like a haunted house.

The rooms smelled horribly like the fireplace that was in it. There were stains on our sheets and comforter. The bed shirt had clumps of dust and hair on it from not being washed in who knows how long. The floors were old, extremely creaky and warped, and the finish was worn away. The TV had only about 5-10 channels and the “couch” was big enough for one person. And don’t get me started on the bathroom.

The breakfast consisted of 2 apples, 2 muffins and some granola bars left on a table in the main living room for the residents of the entire house to share. We walked to the hotel each day to get a real breakfast.

That’s just part of our compalins… and we had to wait 3 days before we were even able to talk to a manager about the problem. He was however, extremely nice, very apologetic and gave us a discount.

But needless to say we tried to stay about from the room as much as possible and only went back to sleep. It ruined our weekend away since we weren’t able to relax comfortably after being out sightseeing all day.

Room Tip: Stay at a regular hotel!
  • Stayed: July 2012, traveled with friends
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2  Thank rosieposie515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2012

It was in the parking lot of a Residence Inn. the airconditioning did not work - No ice - No breakfast - nothing Actually cancelled reservation after one night and left and found another hotel.

  • Stayed: June 2012, traveled as a couple
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1  Thank KFabre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Whitehall Mansion Inn, responded to this reviewResponded July 19, 2012

Dear KFabre:
Thank you for letting us know about your recent visit to the Whitehall Mansion. I'm sorry to read it wasn't what you expected. The Whitehall Mansion dates back to 1771 and is now a fully restored, five bedroom New England inn.

Upon check-in, guests receive a complimentary bottle of wine from a local winery along with a cheese platter. A complimentary continental breakfast is also served each morning in the common area of the Mansion. Guests of the Whitehall Mansion also get the full benefits of the Marriott Residence Inn amenities, including a full complimentary breakfast buffet, evening social dinners, indoor pool, fitness facilities, outdoor patio, and game room.

The Whitehall Mansion is not your typical hotel and is not suitable for children. However, if you are looking to stay in a quaint New England inn we hope our Tripadvisor community would consider the Whitehall Mansion.

Thank you again for your feedback

Scott Barlow
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2012

It was an interesting place to stay. The room was spacious and interestingly decorated but I think it has been a victim of some neglect. First off, it's an old mansion so it has a lot of loose floorboards but the bathroom needed a lot of work; it was updated and retrofitted so I wasn't expecting the best but the tiles needed to be cleaned and the grout was black in places. The shower curtain was covered in mildew and soap scum. The bath/shower/whirlpool tub was in bad shape. The whirlpool worked but the button was missing to activate the jets. I think it is time to put some tile in there because water dripping on wooden floor made the bathroom smell like it was decaying. It's connected to the Residence Inn and the staff there were not very helpful that night but they did offer a discount when we complained. The night we stayed their hotel pool/whirlpool heater was not working; although we asked on the phone if it was. We were given a free night so I am going to just write this off as one bad night for them and hope for the best next time. They might want to get a psychic too in there because the place was a paranormal circus..but that of course is not the hotels fault.

Room Tip: you might want to see the room before you stay in the mansion.
  • Stayed: May 2012, traveled with friends
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1  Thank Nullion12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whgecomm, General Manager at Whitehall Mansion Inn, responded to this reviewResponded June 21, 2012

Dear Nullion12:
I would like to thank you for taking the time to let us know about your stay. I apologize that we fell short and did not meet your expectations. The Whitehall Mansion is over 240 years old, and our guests will experience some creaking in the floors, from time to time. Your feedback is valued and I will share your comments with our Staff. I will review the areas mentioned where we fell short; specifically with our Maintenance and Housekeeping Departments.

Please feel free to contact me directly the next time you return to Mystic. I would like to make sure your next visit is exceptional.

Scott Barlow
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2012

The website would have you believe this is a quaint B&B found inm much of Mystic, not an older house in the middle of a parking lot. The building itself was OK, the tile by the tub was in horrible dissarray and moldy; the worst part of it was that we were quoted $71 per night, they charged us over $90 per night. NEVER going back...

  • Stayed: April 2012, traveled with family
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3  Thank davidv851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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