We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Inflexible and incomprehensible lack of basic customer service”
2 of 5 bubbles Review of China Gourmet

China Gourmet
Ranked #3 of 6 Restaurants in Milldale
Cuisines: Chinese, Asian
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Dinner, Seating, Takeout
Level Contributor
27 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Inflexible and incomprehensible lack of basic customer service”
Reviewed January 23, 2013

Called earlier with a large take out lunch order for six. One special request - that the General Tso's chicken be made with white meat as our friend did not enjoy the skin covered thigh meat (lots of skin and a little 'greasy') when he'd had it before - despite having enjoyed the sauce it was cooked in. Evidently this was too much to ask - I was told that they will not do it - except at dinner! Sorry, I won't go back to a place that won't make even the smallest effort to accommodate their customers.

Spent our $60 somewhere else and won't ever be calling again.

FYI - this is the first bad review I've ever written for TripAdvisor.

  • Visited January 2013
    • Service
Thank HuskiesCT54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

18 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Southington, Connecticut
Level Contributor
2 reviews
Reviewed January 2, 2013

This place came recommended to me and after going I can see why..the food is so fresh that after tasting it you wont want to order from any other place like it

Visited December 2012
Thank c3c_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southington, Connecticut
Level Contributor
118 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Best Chinese food around”
Reviewed October 16, 2012

This is a very small family run restaurant. They raise the bar on Chinese food so high that it is hard to eat anywhere else. The fried rice, sesame chicken, and lo mein are all fantastic. Since there are only two people in the kitchen, it can take a while for the food, so allow plenty of time when ordering pick up.

Visited September 2012
2 Thank bobaidan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
132 reviews
96 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“The absolute best Chinese in the area”
Reviewed April 4, 2012

This place is the real deal. The Lau's pride themselves on using fresh ingredients and NO Msg. Annie is a tea connoisseur and make sure to get her recommendation on a tea to go with your meal. My only criticisms are the Tv in the dining room and a long wait for food at times.

    • Value
    • Atmosphere
    • Service
    • Food
1 Thank rambomania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
143 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 173 helpful votes
“OMG - The very best in Chinese cuisine”
Reviewed November 4, 2010

Jackson and Annie Lau and their two daughters present the absolute finest in Chinese restaurants. A very small place tucked away in an easy-to-miss Rochambeau Plaza next to a movie theater, this place has been established for more than 20 years but known only by gourmets.

Although they do offer and feature take-out, they have six or seven tables and do serve in the dining room for a limited time in the evenings. They also feature an entire page of tea menus.

Be prepared to be greeted by the warm Annie who will make conversation and share stories as if you are family. I enjoyed the Sesame Chicken and my wife had the Peking Pork, both were marvelous. It was preceded by a Spring Roll and Barbecue Ribs as appetizers although they well could have been the meal.

If for no other reason, it is worth a stop just for the tea service.

Each meal is prepared individually to your order so plan to have a relaxed meal experience here, no rushing or pre-prepared foods from the Lau family.

We certainly have added them to our extended family and plan to make several repeat visits to this beautifully decorated gourmet delight.

    • Value
    • Atmosphere
    • Service
    • Food
3 Thank BillT2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed China Gourmet also viewed

Plantsville, Southington

Been to China Gourmet? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing