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“Great Service!!”

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SpringHill Suites Milford
Ranked #7 of 13 Hotels in Milford
Rolling Meadows, Illinois
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Service!!”
Reviewed February 27, 2014

the employees at this hotel are top notch! Everyone was very friendly and accomodating. they handled all my requests with courtesy and smiles. The rooms could use some updating, but that is a minor detail.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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312 reviews from our community

Traveler rating
    107
    108
    62
    22
    13
See reviews for
112
65
15
75
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Milton Mills NH
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 15, 2014

We learned from our first stay not to have a room facing the front of the hotel due to road noise from I-95, otherwise we were happy. Returned 3 weeks later and requested a room on the back side. Everything was fine until 11pm when the sound of a backup alarm from a bus woke us, must have taken the driver 10 minutes to find a spot right outside our window on the first floor. We assumed the driver would turn the bus off, after 20 minutes of the bus on high idle I contacted the front desk to see if it would be allowed to run all night. After awhile the driver reduced the idle some but never shut the engine off. Needless to say we received very little sleep which was a good thing as our scheduled wake up call was never received either.

Room Tip: Request a room on backside of hotel to avoid I-95 traffic noise.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mr C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at SpringHill Suites Milford, responded to this review, February 17, 2014
I sincerely apologize for the unsatisfactory stay that you recently had with us. I understand how important a good night's sleep is to a comfortable stay and apologize that we were not able to control the external noise. I hope that you'll give us another chance to demonstrate our commitment to providing you with an excellent experience at our hotel.

Sincerely,
Michael Hamilton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearfield, Pennsylvania
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 6, 2014

I stay there for 2 weeks twice, And the place was very nice. Easy to get to . Staff was very friendly and helpful. The fitness site was very up to date . The breakfast in the morning was great .The rooms where clean . And the kitchenette was nice to have.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davidtbender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at SpringHill Suites Milford, responded to this review, February 10, 2014
Thank you for your recent stay with us and for sharing your experience with the TripAdvisor community. I'm happy to hear that you found our location convenient and our staff friendly and helpful. We appreciate the feedback and look forward to hosting your next stay in the Milford area.

Best,
Michael Hamilton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algonac,MI
1 review
Reviewed February 6, 2014

Doesn't get much better that this. Everything is top notch and Christina at the front desk is great. If there is anything to have any concern about it would be the size of the pool, rather small but sufficient.

Room Tip: No need to choose a room.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinkney D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at SpringHill Suites Milford, responded to this review, February 7, 2014
Thank you for your recent stay with us and for sharing your experience with the TripAdvisor community. I'm happy to hear that you found our hotel and service to be top notch. I will pass your compliment along to Christina; thank you for the feedback!

Best,
Michael Hamilton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Albans, Vermont
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 3, 2014

My husband and I stayed over this past weekend. The staff was incredibly friendly. We ended up having to move rooms due to a heat issue and the front desk staff was very nice about it. Love the mini suite set up of the rooms.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoxieBramble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC, USA
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 13, 2014

The hotel, by virtue of its semi-suite rooms and free breakfast was just right for a family stay. The room was well-appointed and well-laid out, with the bonus extra of a mini-kitchenette area.

Pretty clean overall, but the halls got a little dirty quickly from the tracked-in snow salt, etc. from a recent storm (not really the hotel's fault). The breakfast area was decent and had a reasonable selection, but not as a good of a variety as at other SpringHill locations. Having a bar/lounge in the hotel was a nice bonus, too, as most of this brand do not. Good service there.

The internet access was just awful. It never worked. Regardless of device, time of day, how many restarts, calls to the tech support line, it just didn't work. I had my own hotspot which I used, as I just gave up trying the hotel system. The front desk staff wasn't much help here, other than offering to have maintenance come to our room - which would have been a bit more intruding than I would have preferred.

Front desk staff was overall very friendly. However, that friendliness got a little too casual at times, including having the woman there talking to another guest (in person) while on the phone with me. A bit rude, I must say. The staff also didn't do a great job overseeing the pool use. At one point, there were about 10 young kids in there, most unsupervised (a violation of posted rules). The kids' behavior varied from poor to acceptable, but this would have been a great time for the staff to step in and take some sort of action. There were also no towels at the pool, which, being located about 20 feet from the front desk. seemed to be a forgotten place in the building.

Once it our room, the hotel was just fine and for $94 was a good deal for the suite and for the several people we had to feed at breakfast. If the management were a bit more active in resolving the relatively minor issues quickly, I would have been a lot more satisfied.

Room Tip: Pick a room facing away from I-95 (to the back of the hotel)
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GregInDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at SpringHill Suites Milford, responded to this review, January 14, 2014
Greg,

Thank you for taking the time to review our hotel and for providing feedback. First of all, I'd like to apologize for the inconvenience caused by the internet outage on property during your stay; we understand how important internet access is to our guests and I've spoken with my front desk staff about offering assistance in such cases. Similarly, I have spoken with the front desk staff regarding proactive monitoring of the pool area to ensure the rules are being followed and that the towels are stocked. I hope you'll give us another chance to demonstrate our commitment to providing an excellent guest experience.

Sincerely,
Michael Hamilton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford
1 review
Reviewed January 5, 2014

The room offered everything we need for a two-night stay. However, I remain convinced that the window needs to have a shade to block the outside light and protect the guests' privacy, especially on the first floor. Most people cannot sleep with any kind of outside light filtering into their room. We enjoyed the morning breakfast; it's so diverse. The location is great with just about 2 minutes from I-95.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Jean R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Milford

Property: SpringHill Suites Milford
Address: 50 Rowe Ave, Milford, CT 06461-3045
Phone Number:
Location: United States > Connecticut > Milford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 Hotels in Milford
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Milford 3*
Number of rooms: 88
Official Description (provided by the hotel):
From the moment you step through our doors, you'll feel the energy of our eclectic lobby and the warming fireplace glow, assuring you that you made the right choice in accommodations by staying with us at the SpringHill Suites by Marriott in Milford CT. Whether you choose a Double-Double Suite, a King Suite or a King Spa Suite, you'll find our well-appointed accommodations make it easy to enjoy your stay here. Join us for our complimentary breakfast buffet or choose from to-go items at the 24-hour food market. Internet throughout the hotel helps you stay connected, while the fascinating location offers you many reasons to explore. Whether here for business or pleasure, SpringHill Suites Milford has all you need to make the most of your stay. Our fitness center, indoor pool and whirlpool provide a relaxing way to spend your free time between business and the many pleasures that surround our hotel. And after an eventful day, our stylish Bar & Lounge make for an inviting nightcap. SpringHill Suites Milford offers hassle-free complimentary onsite parking. ... more   less 
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Also Known As:
Springhill Suites Milford Hotel Milford
Milford Springhill Suites

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