Upon arrival, I was informed that the only room available for my reservation was a smoking room. Front desk staff informed me that they had been "airing out the room" so it should be fine. I decided to give it a shot because it was 9PM and I was exhausted from a long day of traveling.
When I got upstairs, the smell of smoke was pretty intense. I went back downstairs, explained that I am allergic and they offered to put in a device to clear the smell out. They said there would not be a refund despite them only having a smoking room.
I went back up to the room and saw the smoke clearing machine which releases an ozone chemical in the air. The directions on the machine mention the need to open a window for a minimum of two hours after use. Naturally the windows at the Hilton don't open.
Left the hotel exhausted, drove 2 minutes down to the Hyatt which to my surprise did have availability (despite what I was told at the Hilton front desk by staff member Indira Lopez).. The Hyatt is completely non-smoking, and happens to be very nice.
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- Also Known As:
- Hilton Garden Inn Milford Hotel Milford