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Hilton Garden Inn Milford
Ranked #1 of 13 Hotels in Milford
Certificate of Excellence
Reviewed November 7, 2013

Upon arrival, I was informed that the only room available for my reservation was a smoking room. Front desk staff informed me that they had been "airing out the room" so it should be fine. I decided to give it a shot because it was 9PM and I was exhausted from a long day of traveling.

When I got upstairs, the smell of smoke was pretty intense. I went back downstairs, explained that I am allergic and they offered to put in a device to clear the smell out. They said there would not be a refund despite them only having a smoking room.

I went back up to the room and saw the smoke clearing machine which releases an ozone chemical in the air. The directions on the machine mention the need to open a window for a minimum of two hours after use. Naturally the windows at the Hilton don't open.

Left the hotel exhausted, drove 2 minutes down to the Hyatt which to my surprise did have availability (despite what I was told at the Hilton front desk by staff member Indira Lopez).. The Hyatt is completely non-smoking, and happens to be very nice.

  • Stayed: November 2013, traveled on business
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1  Thank laurenj1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candi CJ C, General Manager at Hilton Garden Inn Milford, responded to this reviewResponded November 9, 2013

I'm sorry we were not able to provide you with a satisfactory experience during your recent stay. Your comfort is very important to us and we appreciate your feedback. Your comments have been shared with our team and will help us improve our guest experience moving forward. We hope you will consider staying with us the next time you are in the area so we may show you the quality hotel stay you expect and deserve.

Thank you,
Candi Clark-Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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524 - 530 of 651 reviews

Reviewed November 5, 2013

I expected better from a Hilton. Hotel was only average and I thought kind of high priced when we actually arrived and saw the site. It sits at the top of a Lowe's parking lot right off of Rt. 95 so there is no view or ambiance in the surroundings. We did not hear any outside or inside noise during our stay. Fingernail clipping on the bathroom floor which grossed me out. Hotel lobby was under construction. We literally had to hold our breath as we walked down the hallway to the elevator to avoid breathing in dust from a worker who was sanding the wall. This annoyed me as I would not have stayed there if I had known this. Front desk called after we checked in to be sure our room was OK. All in all, an average place. FYI- not a good place for families visiting Quinnipiac University to stay as Rt. 95 N is almost always jammed up and adds to travel time.

  • Stayed: October 2013, traveled with family
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Thank Eastcoast2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candi CJ C, General Manager at Hilton Garden Inn Milford, responded to this reviewResponded November 9, 2013

Thank you very much for taking the time to complete Guest Review. We are extremely pleased that we met your expectations and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is memorable and our desire is that everyone rates us a “10” each and every stay!

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Reviewed October 31, 2013

This hotel is well worth the reasonable price - many amenties offered for the guests and the staff was great - enjoyed or stay tremendously. The hotel is very clean and quiet. The breakfast menu was extensive and very good - a real pleasure staying at this hotel and we will definitely return again !!

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank U455LSmargaretc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candi CJ C, General Manager at Hilton Garden Inn Milford, responded to this reviewResponded November 9, 2013

Thank you very much for taking the time to complete Guest Review. We are extremely pleased that we met your expectations and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is memorable and our desire is that everyone rates us a “10” each and every stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

The establishment was clean and the front desk staff pleasant to interact with. No complaints at all. Though not related to the facility itself, I did nearly get hit twice while backing the car out of the parking slot because you LITERALLY back onto a drive that leads to a HUGE Lowe's store.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candi CJ C, General Manager at Hilton Garden Inn Milford, responded to this reviewResponded November 9, 2013

Thank you very much for taking the time to complete Guest Review. We are extremely pleased that we met your expectations and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is memorable and our desire is that everyone rates us a “10” each and every stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

Comfortable, clean and friendly place to stay. Easy access to I95. Food is just fair. Would suggest eating elsewhere if possible. Breakfast is acceptable. Rooms are quiet and comfortable. Staff is very helpful. Had a problem with the TV and staff fixed it immediately.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Mary Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candi CJ C, General Manager at Hilton Garden Inn Milford, responded to this reviewResponded November 9, 2013

Thank you very much for taking the time to complete Guest Review. We are extremely pleased that we met your expectations and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is memorable and our desire is that everyone rates us a “10” each and every stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

Very clean. Front desk was extremely polite and helpful even checking in at midnight. I later asked for ice and one of the girls in the hall offered to go and get it for me and delivered it to my room.

  • Stayed: October 2013
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Thank boatguy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candi CJ C, General Manager at Hilton Garden Inn Milford, responded to this reviewResponded November 9, 2013

Thank you very much for taking the time to complete Guest Review. We are extremely pleased that we met your expectations and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is memorable and our desire is that everyone rates us a “10” each and every stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

Convenience all around! Hotel itself, location, nearby stores, everything! Can't go wrong staying here! Room was large, bathroom, also. A bureau held all our things. Microwave and refrigerator were provided as well as a coffee maker.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Cecilia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candi CJ C, General Manager at Hilton Garden Inn Milford, responded to this reviewResponded November 9, 2013

Thank you very much for taking the time to complete Guest Review. We are extremely pleased that we met your expectations and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is memorable and our desire is that everyone rates us a “10” each and every stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Milford

Address: 291 Old Gate Ln, Milford, CT 06460-3652
Phone Number:
Location: United States > Connecticut > Milford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Milford
Price Range: $90 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Milford 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Hilton Garden Inn Milford Hotel Milford

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