Confusion via a third party meant I was booked for the wrong evening and they were unable to accommodate me on my chosen. Response and action from Sue was brilliant. she contacted the third party sorted out the cancellation and did not charge anything for the room,although she would have been perfectly entitled to do so. Service and attitude deserves recognition and means I'll take care and make sure I book the correct date when next in the area.
- Official Description (provided by the hotel):
- Luxury, Contemporary, Character Accommodation with extraordinary en-suites in a beautifully renovated, licenced guesthouse in the Western Lake District.Exceptional customer service and exacting standards make for a totally relaxing break whether for business or pleasure. Accomodation includes lovely dining room, sun lounge, bar, balcony,original features,gardens, stream and woodland with lots of birds and wildlife including red squirrels. ... more less
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