I often stay at the Hampton Inn when I visit family in Wallingford and Meriden. I have always been impressed with both the facility and the service. After a long absence from staying there I walked into the lobby/lounge and was "wow-ed" by the remodel. I also remember the first time I stayed there being very impressed with the high end room furnishings.
During my most recent visit I had a long wait in the lobby for my friends to show up. It was crazy busy and I watched the staff dealing with a multitude of requests. The Director of Sales was greeting a group in the lobby and giving endless directions to all sorts of food requests and giving help with a car wash location for someone who wanted to avoid the golf tournament traffic. I was especially touched watching the staff help a very senior gentleman load his electric wheelchair into his car. Clearly they have the teamwork thing down pat.
Its a great place and I look forward to staying at the hotel when I come up to CT.More