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“Fed up with Sheraton Hotels”

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Four Points by Sheraton Meriden
Ranked #6 of 10 Hotels in Meriden
Wilmington, North Carolina
Level 5 Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Fed up with Sheraton Hotels”
Reviewed November 24, 2013

Every year I spend 100 nights at many different brands of Hotels. Last weekend I spent at Four Points in Meriden Ct. It really was a miserable weekend. No sleep. No Hot water. Only one Elevator AC/Heat system didn't work properly. Manager made corporate BS excuses. In the past four years, the chain that gives me the most problems is Sheraton Hotels. And all I get is BS from the managers and weak apologies. I used to think that Sheraton and Hiltons were the best chains. NO MORE. When I think of Sheratons, I am reminded of NO HEAT, NO HOT WATER, NOISE, MESSY ROOMS, AND CONSISTENT BAD ATTITUDES from their managers. You complain as I did about no hot water for shaving.. and it does no good. Stay away from Meriden until they change managers

Room Tip: Stay away on weekends..Loud noises at 2:00 am when Bar closes. If you have to stay there get a rear...
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  • Stayed November 2013, traveled on business
    • Value
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Helpful?
Thank joelay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Meriden, responded to this review, December 5, 2013
Dear joelay,

We are so sorry to hear of your recent troubles while staying with us. We have shared your comments with our entire team in the hopes that no future guests experience what you did. If there was any way we could make this up to you, please let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Syracuse, New York
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 11, 2013

I was one of many guests staying at a block of rooms for a family wedding. Hospitality bags had been dropped off by the family members - they were not distributed to most of us - the bags contained important details such as what time our rides were leaving for the service. I got mine at check out when I saw the sign at the reception desk identifying the bags. Apparently many were shut out of the hotel as they were "sold out" yet we witnessed walk-up traffic getting rooms. The bar is a nightclub with pounding music, so there was no place to visit with friends after the wedding. The family arranged for a brunch the next morning - silverware was absent for the later comers. Finally, one of the elevators was broken - there were three groups in the hotel most checking out on Sunday. I am 62 and had to walk my suitcase down from the 6th floor. The young woman at the desk's response was that the part was on order and would be there soon - this was the same girl who when I called the day before told me that I probably would't be able to check in on time as they were too busy to get all the rooms cleaned. Housekeeping did a great job rooms are clean, linens good - but front desk was pretty slipshod. My sister needed a room with two double beds - was given a king so needed a cot for her son. Another family member wanted a King, but got a room with two double beds. All had been confirmed yet the details of the reservations were not honored. The family members who made the arrangements had much more to say. I won't stay there again.

Room Tip: bring your confirmation with you and be insistent. Ask for a manager if you don't get what you...
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  • Stayed November 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jrreils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Meriden, responded to this review, December 5, 2013
Dear jrreils,

We are sorry that your recent stay with us did not go as planned. We apologize for not meeting the expectations of this wedding group and we will use your comments to improve our services moving forward. Thank you for taking the time to share your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Meriden hotels

Level 6 Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed November 10, 2013 via mobile

The room is actually clean and pretty nice. Clean carpet, good beds, comfortable. However, the overall facility is sort of like Detroit...vacant and a bit creepy. Thr front lobby and public areas all seemed to be vacant when we came...and not vacant in a good way.

Stayed November 2013, traveled with family
Helpful?
Thank 874World
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brighton, Australia
Level 5 Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 9, 2013

This hotel has had a total renovation and we arrived just after all the rooms were done. My first room on the third floor was uninhabitable as the paint smell was making us ill so they changed us to a higher floor where rooms had been done earlier. The staff was very accomodating.
The view was lovely but not having fresh air with an operable window was tough. Most homes have windows that open, I wonder why few hotels do. They also use cleaning supplies and air fresheners that I am allergic to. A hotel chain that could advertise fresh air and hypoallergenic products including soaps would be very popular as more and more people become sensitive to the environment . I love the Four Points beds, linens and pillows and this hotel offers all of that. Once the construction odours clear, it will be a great place to stay. I did miss having a microwave though.

Room Tip: I loved the views on the sixth floor.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Meriden, responded to this review, December 5, 2013
Dear Laura S.

Thank you for choosing us for your recent stay in our area. We appreciate your feedback and will do all we can to air out any lingering scents from our recent property renovation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meriden, Connecticut
1 review
Reviewed October 25, 2013

On October 24th, we had the pleasure of holding one of seminars at the Four Points, Meriden. The guests could not stop raving about the comfortable accommodations and delicious food. Everyone was so attentive from the General Manager, Sales Staff and service staff. The staff at the Four Points is always warm and friendly and the food it amazing. We will be back!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Rose K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Meriden, responded to this review, November 5, 2013
Dear Rose K,

We are so happy to hear that your seminar was enjoyed by all. We would love to have you all back in the future and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colts Neck, NJ USA
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 25, 2013

I couldn't get a reservation closer to UCONN so found this Meriden hotel only 45 mins from Storrs campus. It was a pleasant surprise. Quick, friendly check in. Room we got (409) was either new or totally renovated recently; with 2 doubles and large flat screen TV. Great, powerful shower. Plenty of closet space for 2. Staff very responsive; we needed a bathroom item that hotel's don't typically offer, the hotel employee offered the item from her personal supply---which was nice. They have a buffet breakfast---nothing fancy but good eggs/bacon/sausage/french toast/bread/rolls/ cereals/etc.--and there is a small "sports type" bar on premises. Only complaint would be that they could provide more outlets or power strips in the rooms. Would stay here again, for sure.

Room Tip: 409 worked for us. Was new and away from elevators.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank epharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Meriden, responded to this review, November 5, 2013
Dear epharma,

We are glad you found us for your recent trip to the area. We might not have been the closest hotel but hopefully, we have won you over. We look forward to having you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saddle River, New Jersey
Level 5 Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 21, 2013

I stayed for one night while in town for a wedding. The front desk staff was very helpful and pleasant and I had a very satisfying night's sleep. I also enjoyed the brunch that was prepared. Took advantage of the free wifi as well! It is not in a downtown area so it's not near much, but it wasn't difficult to find.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adinarj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Meriden

Property: Four Points by Sheraton Meriden
Address: 275 Research Pkwy, Meriden, CT 06450-8300
Phone Number:
Location: United States > Connecticut > Meriden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Meriden
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Meriden 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Four Points by Sheraton Meriden is centrally located at the crossroads of Connecticut; we're in the middle of one of the fastest growing industrial parks in the state. Quinnipiac University, Yale University, Wesleyan University, Gouveia Vineyards, and the Chevrolet (Oakdale) Theater are all a short drive away. Meriden Connecticut is a great place to visit in the summer with Historic Hubbard Park and Mirror Lake close by. Lake Compounce Theme Park is a short drive away offering plenty of family friendly activities including the Anchor Bay Water Park. In the mood for some golf? Check out the nearby TPC River Highlands in Cromwell, Connecticut. Talk about cozy. Come and relax in our comfortable guest rooms featuring the Four Points by Sheraton Four Comfort Beds, 27" televisions featuring cable, free wireless internet, individual climate control, radio/alarm clock, coffee maker and room service! In addition all guests can enjoy, our Business Center, Free parking, our luxurious, heated indoor pool, exercise room/facilities and our 100% smoke-free environment. Planning a meeting or event? We offer 18 different meeting space venues as well as audio/visual equipment and Technicians! Hang out in our newly-opened Silver City Sports Bar and Grille. Catch the game on one of 14 large or plasma screen TVs. Personal table speakers will make sure you don't miss a minute of the action. Gather your friends and family and join in the fun while enjoying a tasty treat from the family-friendly menu. ... more   less 
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Also Known As:
4 Points Meriden
Four Points Meriden Hotel Meriden
Meriden Four Points

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