First, the positives. We found the rooms to be clean if a bit dated. There was the normal wear you would expect for a room not updated for 5 years or more, but the room was definitely clean. The bed was very comfortable. I prefer a firm bed and my girlfriend prefers it to be softer, and we were both satisfied with the bed.
Now the bad part - we arrived late on a Friday night, and were greeted by a friendly representative at the front desk. When she pulled up our reservation she made a point of mentioning it was booked on Hotwire. When we asked how many beds were in the room, she said there were 2. We politely asked if we could have a room with one King bed, and were told that she couldn't change it, because Hotwire determines the room type when the reservation is booked and if they change it, the rate changes and they can't do that.
Between my girlfriend and me, we've booked over two dozen reservations through Hotwire and Priceline, and we've never encountered this. Now, I'm fully aware that there's no guarantee that our room will have a certain number of beds when we book through Hotwire, but when I check in to a hotel that from the parking lot doesn't even look half full, I figure a simple request like that can be accommodated. I mentioned to the clerk that the rates were identical on their website earlier that day, and she told me that if I wanted a King room I should have booked it through their website. I realized that I wasn't going to win the argument that night, so we went to our room and slept in separate beds.
The following morning, I returned to the front desk and spoke with another clerk, who gave me the same song and dance regarding the rates being different. To make a long story short, I ended our discussion by telling him we felt as if we were being treated as second class citizens because we booked through Hotwire. He loudly disagreed, but I had had enough and left the front desk. 10 minutes later, he called us in the room to let us know that his manager "had approved a change to a king room without penalty THIS TIME". I thanked him very much and we switched rooms.
The moral of this long story is, don't come here with a reservation on a cut rate website and expect good service, because it will be non-existent.
- Official Description (provided by the hotel):
- The Four Points by Sheraton Meriden is centrally located at the crossroads of Connecticut; we're in the middle of one of the fastest growing industrial parks in the state. Quinnipiac University, Yale University, Wesleyan University, Gouveia Vineyards, and the Chevrolet (Oakdale) Theater are all a short drive away. Meriden Connecticut is a great place to visit in the summer with Historic Hubbard Park and Mirror Lake close by. Lake Compounce Theme Park is a short drive away offering plenty of family friendly activities including the Anchor Bay Water Park. In the mood for some golf? Check out the nearby TPC River Highlands in Cromwell, Connecticut. Talk about cozy. Come and relax in our comfortable guest rooms featuring the Four Points by Sheraton Four Comfort Beds, 27" televisions featuring cable, free wireless internet, individual climate control, radio/alarm clock, coffee maker and room service! In addition all guests can enjoy, our Business Center, Free parking, our luxurious, heated indoor pool, exercise room/facilities and our 100% smoke-free environment. Planning a meeting or event? We offer 18 different meeting space venues as well as audio/visual equipment and Technicians! Hang out in our newly-opened Silver City Sports Bar and Grille. Catch the game on one of 14 large or plasma screen TVs. Personal table speakers will make sure you don't miss a minute of the action. Gather your friends and family and join in the fun while enjoying a tasty treat from the family-friendly menu. ... more less
- Reservation Options:
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- Also Known As:
- Four Points Meriden Hotel Meriden
- 4 Points Meriden
- Meriden Four Points