We had guests visiting from overseas, and we thought we would make reservations at the nearby Four Points. Even though it is much more expensive than the Meriden Candlewood, we figured it would be a "fancier" hotel and a nice experience for our guests.
We asked for a suite with a kitchen, for 2 weeks. We were shown a suite with a full kitchen, sink, etc., and we made the reservation about a month ahead of time. We were told that we were given a special rate since it was a long stay, so it made the higher prices more affordable.
When we arrived at the hotel, our guests were tired and had been traveling for about 24 hours. We checked in and were given the key for a room that was greatly disappointing. It was a suite, but not the one we had been shown when we made the reservation. Their idea of a kitchen in this room was a tiny fridge plugged into a random spot, with a microwave on top. Hardly ideal for anyone staying for an extended period of time and who wants to cook, wash up, etc.
The sheets smelled like body odors, and the linens had large stains. It was not what we expected at all. As this room was not acceptable, we asked for help at the front desk, and we were given no apology, no service, nothing but the phrase that they would 'check in the morning' to see if one of suites with full kitchens would become available (even though they are very limited in number, which is why we went to the trouble of reserving a month ahead).
So we decided to head across the street to Candlewood - they set our guests up at one day's notice, in a suite with a full kitchen, fully stocked, and comfortingly clean. It was a refreshing change. We cancelled at Four Points, and were told that the rate for the one night they stayed there had to go up because they didn't stay the full 2 weeks (even though it wasn't even the right room anyways). However we did not care at that point, as we just wanted to get away from this hotel.
Overall Four Points was disappointing considering it's supposed to be a nice hotel The service was indifferent at best, verging on rude. We felt tricked because we had not been given the room we were shown a month earlier, after taking the time to visit the hotel two separate times and trying to get a decent place for our guests to stay. In addition, the feel of the hotel when they checked in was dirty, uninviting, and uncomfortable. We gave our guests some of our own linens to use, because the bedding in the room seemed so unclean.
I would not recommend this hotel to a single person, considering the wide range of other options in the area.
- Official Description (provided by the hotel):
- The Four Points by Sheraton Meriden is centrally located at the crossroads of Connecticut; we're in the middle of one of the fastest growing industrial parks in the state. Quinnipiac University, Yale University, Wesleyan University, Gouveia Vineyards, and the Chevrolet (Oakdale) Theater are all a short drive away. Meriden Connecticut is a great place to visit in the summer with Historic Hubbard Park and Mirror Lake close by. Lake Compounce Theme Park is a short drive away offering plenty of family friendly activities including the Anchor Bay Water Park. In the mood for some golf? Check out the nearby TPC River Highlands in Cromwell, Connecticut. Talk about cozy. Come and relax in our comfortable guest rooms featuring the Four Points by Sheraton Four Comfort Beds, 27" televisions featuring cable, free wireless internet, individual climate control, radio/alarm clock, coffee maker and room service! In addition all guests can enjoy, our Business Center, Free parking, our luxurious, heated indoor pool, exercise room/facilities and our 100% smoke-free environment. Planning a meeting or event? We offer 18 different meeting space venues as well as audio/visual equipment and Technicians! Hang out in our newly-opened Silver City Sports Bar and Grille. Catch the game on one of 14 large or plasma screen TVs. Personal table speakers will make sure you don't miss a minute of the action. Gather your friends and family and join in the fun while enjoying a tasty treat from the family-friendly menu. ... more less
- Reservation Options:
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- Also Known As:
- 4 Points Meriden
- Four Points Meriden Hotel Meriden
- Meriden Four Points