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Holiday Inn Express Hotel & Suites Meriden
Ranked #4 of 11 Hotels in Meriden
Boston, Massachusetts
1 review
“Not safe”
1 of 5 stars Reviewed August 4, 2012

Because room door was not square (due to crack running from door frame to ceiling) dead bolt did not work. Also window to room facing parking lot had broken lock and it was just laying there on the window sill. Wall paper was peeling from over window frame. Also the curtains did not block out morning sun because they were cut to wrong length and did not close properly. Too tired at time to ask to change rooms. We did not notice some things until daybreak. For a NEW hotel as its website pretends it was looking old. Find another hotel not safe for a ground floor room near an exit

  • Stayed August 2012, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 196Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXMeriden, General Manager at Holiday Inn Express Hotel & Suites Meriden, responded to this review, August 20, 2012
As the GM, I always appreciate our guests letting us know of maintenance issues so that we can tend to them quickly. I'm sorry you felt uncomfortable in your room because of the deadbolt not lining up properly. Since you had checked in so late, our chief engineer was not on site, but was made aware of the issue when you notified us upon your check out, and it was immediately looked at and rectified. Same for the window lock - he was able to fix this as well quite easily. Please know that if you had made us aware as soon as you tried the deadbolt, you would have been given another room immediately.

I hope that you will try us again - I welcome you to come back and hope that you will when in the area. If you find that the first floor does not suit your needs and that you feel more comfortable on a higher level, we are happy to accommodate your request. Just let us know what your needs are and we are more than happy to work with you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
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    28
    7
    6
See reviews for
51
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Eatontown, New Jersey
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 13, 2012

Room was not that comfortable

Walls are like paper; woke up at midnight because the room next door decided to talk, shower, and maybe do what they could have without me hearing if walls were not paper thin

Restaurant was just OK; expensive and not worth the money for what you have to pay

  • Stayed June 2012, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Meriden, responded to this review, August 5, 2012
Dear Eric G,

Thank you so very much for sharing your experience with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am very sorry to hear about the inconveniences you encountered over the quality and service of our hotel. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Egypt, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 12, 2012

Nice hotel, perfectly clean, and the staff was very helpful. The bed was very firm and the breakfast was not great, but it's free! They had a pancake machine, which was neat, but no fruit - I'm used to seeing some bananas or cantaloupe. Overall it was a great price for our room.

Room Tip: I reserved a king suite because I wanted a separate sitting space for our one year old daughter to s...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mary_beth211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 28, 2012

Nice suite...Everything was quiet and as expected. Staff at the front desk was friendly. Breakfast crew was very nice as was the gentleman cleaning the lobby. We have a newborn and asked for an extended check-out for feeding schedule, and they were very accomodating. Breakfast was good...no complaints.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LeonardsofSherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express Hotel & Suites Meriden, responded to this review, July 2, 2012
Thank you very much for your kind words regarding our hotel, staff and service. We pride ourselves in providing the best for our guests, and it's nice to know that we were able to make your stay a pleasant one!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
austin
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 19, 2012

This hotel is ok of you are just looking to spend the night and go to sleep. Service people are nice but they seem like they are clueless about the area. Again, for the location and the type of hotel, you can't complain since the people are nice, they just don't go above and beyond. The pool is nice, on the small side, and no hot tub. The hotel and rooms are super clean. Breakfast is not the best but it can get you going in the morning. They do have a variety of items, juices, milk, eggs, breads, etc. but they are all a bit like plastic. They have the only automatic pancake making machine I have ever seen. Makes two pancakes at a time. My 5 year old was fascinated by that and I think adults were too, including me. The pancakes did not have any flavor but that was besides the point. There is not much around the hotel. The rooms have a view of the highway or people's backyards. It takes about 10 minutes in either direction to get somewhere decent to eat. The rooms and hotel were very quiet during our stay. We were on the third floor. No refrigerator in the room. If you want one, it costs $10 per day, so that was a big bummer. The rooms are spacious but seem empty.

Room Tip: I think any room would do at this hotel. I stayed on the side with the view of neighbor's backya...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank arblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littleton, North Carolina
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 11, 2012

I gave this Hotel an Excellent rating but there were a few minor things like a coffee maker that didn't work, an Ice machine on the 3rd floor that didn't work, no work station desk in our room. Otherwise it was a great stay and the staff was very professional making us feel welcome. Special thanks to Zack who checked us in. Very nice hotel, and glad we stayed here. It's on our Best Value properties for sure.

Room Tip: Ask for a room away from the highway, we did and the front desk was very helpful with accommodating...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ShadowB189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 28, 2012

WE stayed here to attend a graduation. The place is in the middle of nowwhere so make sure to rent a car. The room was large and very clean. Staff very friendly. The evelator went out and we had to use the stairs, bummer. Breakfast was okay but again the staff was friendly.
The walls were very thin we could hear the room above us. Someone also had a dog that we could hear barking.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank EmptyNester76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express Hotel & Suites Meriden, responded to this review, July 8, 2012
Dear EmptyNester76,

Thank you for your stay and leaving us feedback. I am pleased you liked your room accommodations as well as our friendly staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry for any inconvenience you experienced due to the problems with the elevator. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Meriden

Property: Holiday Inn Express Hotel & Suites Meriden
Address: 2104 N Broad St, Meriden, CT 06450-2412
Phone Number:
Location: United States > Connecticut > Meriden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #4 of 11 Hotels in Meriden
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Meriden 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Welcome to the brand-new Holiday Inn Express conveniently located off I-91 and Route 15 in central Connecticut. Our richly appointed spacious state-of-the-art guest suites offer free Wi-Fi, wet bar with microwave and mini-fridge. The separate living area makes our suites perfect for business travelers, families, or long term assignments. Brand new 32 digital flat screen TVs are just another special touch sure to make your stay enjoyable. If traveling on business our hotel is a short drive to numerous businesses like Northeast Utilities, Aetna, Hartford Convention Center, Bristol Meyers Squibb, and other business parks on Research Parkway In Wallingford. Bradley International, Brainard, and Tweed Airports are also close by. We are situated near Wesleyan and convenient to many prestigious schools and colleges including Yale, Rosemary Choate Hall, Wesleyan, Quninnipiac and Central Connecticut State University to name a few. Leisure travelers have numerous and varied attractions to enjoy. You can catch a live concert at the Chevrolet Theatre, take a roller coaster ride at Lake Compounce, enjoy Broadway style performances at The Bushnell, see where Mark Twain lived and stroll around the botanical gardens of Hubbard park. Nearby shopping malls include Westfarms and Westfield. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Meriden
Holiday Inn Express Meriden

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