The last time we stayed here was 2oo8.At that time we would given Two Trees above average in all area.How ever this trip we were sadly disappointed.Check in is at 4pm.We arrived at 1pm and the person at the check-in desk was very abrupt in telling us the room was not ready,as we were early this was not a problem.She gave us a phone number and told us to check back a little later.We did at 3pm.again we were rather rudely told....NO!.At approx. 4:15 we checked in.We found that on the way up to the room on the second floor that the hallways and carpeting were as we remembered in '08.It looked tired and in need of updating.The room itself was about the same.My wife noted "it smelled like old socks".After settling in we went to the pool/spa .Again in need of updating.As this was an indoor pool,I found the water in the pool to somewhat cold...and very heavy on chlorine. We considered entering the hot tub but changed our minds when we saw others enter...turn it on and promptly noticed about a foot of foam immediately rise on the surface of the water indicating it was in need of service.The locker rooms were not particularly well maintained either.
The next morning we decided to go to the restaurant for breakfast.There were few people in there for breakfast.We stood by the reception desk for about 5 min without even being acknowleged..We did however note that several customers that were previously seated were asking for coffee and were told by the waitstaff that there wasn't any and it would be a bit as they just were making more. What restaurant runs out of coffee at breakfast! This was the final straw.As the front desk was so cordial when we checked in,and,we were only there for the one night,we decided it would be a moot issue to complain.We left and checked out.I gave breakfast an average based on prior years experiences.We got coffee at the Dunkin Donuts down the road.For the price stay at the Hilltop Motel down the road about 4 mi.We've stayed there before..wished we did so this time. We really had enjoyed Two Trees in past years before and we were sad as it was not as we remembered.If upgrades and improvements are made to bring it up to those standards of past years,we will stat again when we are in the area.....but not until then.
- Official Description (provided by the hotel):
- For those who love the thrill and rush of the casino and also relish the quiet and relaxation of a premier hotel, we’ve created the ideal mix with Two Trees Inn. Located just moments away from all of the amazing entertainment venues, restaurants, shops and spas at Foxwoods, Two Trees Inn is the quintessential country inn complete with a restaurant, bar and heated indoor pool. You can soak in all the excitement and adrenaline of the main resort and in one short complimentary shuttle ride find yourself in an oasis of tranquility. Now, that’s the best of both worlds. Additional costs for Pet-Friendly rooms. Must be booked through the call center in advance - 1-800-369-9663. ... more less
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- Also Known As:
- 2 Trees Inn
- Two Trees Hotel Mashantucket