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“Relaxing day”
Review of G Spa

G Spa
Attraction details
Boston, Massachusetts
Level 6 Contributor
235 reviews
48 attraction reviews
common_n_attraction_reviews_1bd8 87 helpful votes
“Relaxing day”
Reviewed May 11, 2013

We spent much of the day at G Spa. There is a $15.00 charge for a day pass and it is money well spent. My husband and I spent time at the pool and it was very relaxing and calm. The facilities in the locker rooms are well appointed. It was a great way to unwind.

Visited April 2013
Helpful?
1 Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Date | Rating
  • English first
  • French first
  • Any
English first
Quincy, Massachusetts
Level 5 Contributor
63 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
“50th birthday fun!”
Reviewed May 7, 2013

Stayed at MGM Grand to celebrate a friends birthday...we took advantage of the twilight special $99 facial...BEST facial I ever had! Linsday is aweomse...see her and opt for the papaya enzyme scrub instead of steam, so much more enjoyable! Can't wait to go back....oh and great pool!

Visited May 2013
Helpful?
2 Thank alohalauri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level 4 Contributor
33 reviews
common_n_attraction_reviews_1bd8 45 helpful votes
“Really nice, with a few small issues”
Reviewed April 2, 2013

My partner and I have visited the spa several times in the last couple of years. There are separate men's and women's locker/wet areas. Overall, the facility is really nice, with beautiful marble throughout, great huge whirlpool, and also a comfortable steam room and dry sauna.
We've noticed a few small problems in the men's area needing attention by mgt:
- the fridge doesn't seem to be working, so the drinks aren't cold
- though signs say No Cell Phones, we've seen patrons using laptops and cell phones (even in the changing room!) on multiple occasions but the staff haven't nicely asked them to put them away
- the tub holding face towels are usually dry (please add ice and water so they'd be a nice way to cool off)
- some of the wall shower heads are starting to get loose or fall off while showering
- the floor of the shower area doesn't drain properly, so there's usually a big puddle of dirty water that the staff are frequently trying to squeege away

Visited February 2013
Helpful?
Thank Mass_Traveler2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level 6 Contributor
151 reviews
65 attraction reviews
common_n_attraction_reviews_1bd8 451 helpful votes
“Day Pass Review”
Reviewed March 22, 2013

My best friend and I took advantage of the $25 day pass. Overall it was a great experience and definitely felt it was worth the money. We would go back again. The $25 gives you access to the gym, pool, whirlpool hot tub, sauna, steam room and jacuzzi from 6 a.m. - 9 p.m. You also get a locker for the day that you set your own 4-digit code to. This was great because at lunch we were able to run out to a restaurant in the casino without having to bring all our stuff with us. The spa was not very busy either, which was great. We got there at about 9 a.m. on a Friday and were practically by ourselves until closer to noon. Also it's adults only.

The gym, pool and whirlpool are commons areas shared by men and women. The sauna, steam room and jacuzzis are not shared common areas but there both the mens side and the womens side have each. The pool and whirlpool are very large and are located in the common room just behind the check in desk. Pool is only 4 feet deep and not ideal for doing laps unless there are only a few other people in the pool. There are tons of comfy chairs all around the pool and even a few bistro tables. The appearance of the spa is very classy and certainly makes you feel fancy for the day. The whirlpool is almost as big as the pool and looks out into the woods. There are benches lined in the whirlpool but only on one side. Something to watch out for - in the whirlpool there are big circular filters or something on the floor and when the bubbles are on you cannot see them and you may end up stubbing your toe!

Inside the women's locker room area there is a sauna, steam room, jacuzzi, showers, bathroom with changing area, relaxation area and outdoor patio (it was closed since it's still cold but I'm assuming it is open in the summer). The sauna, steam room and jacuzzi are all together in a separate room in the women's locker room area. The sauna and steam rooms are both pretty large and separated by a huge open shower. Across from those is the jacuzzi, which has a waterfall in it. There is a huge bucket of ice with cold towels for people to use in the steam room or sauna.

You can order room service off the hotel menu to be delivered anywhere in the spa. There are no servers or attendants that come around and take your order however. You have to ask one of the attendants to see a menu and then you use the phone on the wall near the entrance to call your order in yourself. You can use cash, credit card or Foxwoods/MGM casino points to pay. Taxes, gratuity and delivery are automatically added to your order which really makes things rather pricey. We ordered a fruit smoothie ($6) and a glass of wine ($9) yet our total came to $25.....

The showers are awesome!! They are huge and have multiple jets coming out of the walls in addition to the one overheard. The showers are in very roomy stalls that have big glass doors that close (you cannot see through them). Once inside the stall separates by a curtain so you have one area to change/dry off and the other area to shower. In the area where you change there is a towel warming rack to keep your towel hot for when you get out. Each shower has shampoo, conditioner and shower gel mounted on the wall. Amazing water pressure!!

Once out of the shower the bathrooms are stocked full of amenities to help you get ready for where ever you're headed next. Amenities include combs, hair spray, hair gel, cotton balls, q-tips, baby powder, deodorant (spray kind), body lotion, tampons, mouthwash, disposable razors and hair dryers (no flat irons). You really don't need to bring anything with you other than your makeup.

The relaxation area has coffee, tea, bottled water, cans of juice, fresh fruit (apples, oranges, etc), trail mix and big comfy chairs where you can just sit and relax. Most people sitting there were waiting to be called for their spa treatments but it was also a nice dry place to sit when you were not in the mood to be in the water. I did not see any magazines or newspapers however, which would have been a nice touch. As I mentioned before, there was a patio in this area as well but it was not open.

We did not use the gym but did take a walk through it and it is very large with great equipment. They had lots of treadmills, ellipticals, weight machines, medicine balls and free weights. Everything looked pretty new and well maintained.

Our only complaint was while we were enjoying the sauna a few hours deep into our relaxation day, several women came into the area completely nude. This really caught us off guard and by surprise. Frankly, it ruined our day because we started to question how sanitary things were, including the benches in the sauna and steam room if people were sitting on them completely naked and sweating... We're not prudes by any means (we're both 29) but it was just very surprising to see a bunch of naked women when you're trying to enjoy your relaxation day. Nudity should either not be allowed or the attendants should warn people about it before purchasing the pass so that people can decide for themselves if it bothers them or not. We left for the day after the nude women came in because it just kind of ruined the day for us.

A few recommendations for improvement in case the spa reads this:
- Be clear about nudity meaning whether it's allowed or not and if it is allowed make sure your guests know
- Treat every guest to one small flute of champagne to help make the day feel even more special (champagne is so inexpensive that they'll still make lots of profit off the $25 day pass)
- Allow guests to bring in their own bottle of wine or champagne and snacks to enjoy while they are in the spa for the day
- Create a common area steam room and sauna so that couples can enjoy this feature together instead of separate only
- Add a pool bar in the common area so people can purchase a glass of wine without having to pay nearly double by using room service
- Add a few of those hot stone chairs

Overall great day and would go again!

Visited March 2013
Helpful?
4 Thank alg7334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, Connecticut, United States
Level 4 Contributor
45 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Disappointment”
Reviewed March 17, 2013

This Spa have officially gotten NYC snotty stuck up. Until a month ago, if you were staying at the hotel you just had to pay a $25 day fee to have us of the pool and spa facilities and if you book a service the use of the spa is free. So, this past Saturday my 4 best friends and I decided hat two of us would get treatments and then meet up with them at the pool to relax and enjoy this time we never get to spend together. Since they (GSpa) now has this silly Saturday rule, two of my guest could not enjoy the pool area even there we were all there as VIP guests of the hotel and we would've all paid the $25 each, and two were going to get services today and the other two on Sunday, so, GSPa would've made at least $800 from our four treatments but all of us willing to pay an additional $25 and I always buy products when we leave the spa and even order food a drinks, so the four of us probably woulve spent $1,000.00. I go to GSPa a few times per year and have always had amazing services, but I think the problem lies with the management and not the service technician. So, we were not allowed in to the GSPa and I honestly do not think I ever will. The Norwich Inn is close by, so we have to go there from now on.

Visited March 2013
Helpful?
1 Thank Vanessa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHARISSE D, Manager at G Spa, responded to this review, March 19, 2013
I am so sorry you were disappointed. We are not able to offer day passes on Saturdays and have to limit them on weekends and holidays. Saturdays are very busy and our priority is to make sure there are facilities available to those having treatments. We did try to offer your guests some mini services that were available, so everyone would have been able to enjoy the spa together.
Again I apologize for the inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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