I went today while the store was very slow and there were plenty of workers, it took over 17 minutes to get a bagel toasted with light cream cheese. This is not fast food, and it not correct, as my order was incorrect and my order was simple. I had to ask where my food was, and they then after a few asked me what I was waiting for...realy. SOme of the employees disappeared leaving one young and what appeared to be new employes to do everything - and they did not even appologize - said sorry when I had to ask, actually responded by looking at the wall, not me, and then when they gave me the bag, not a word of sorry for the wait....nothing. I can go to starbucks and get a specially made drink quicker than this.
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