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“Not the Dish My Wife Expected”
3 of 5 bubbles Review of Carrabba's Italian Grill - CLOSED

Carrabba's Italian Grill
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children, Large groups
Dining options: Lunch, Dinner, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Glastonbury, Connecticut
Level Contributor
9 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Not the Dish My Wife Expected”
3 of 5 bubbles Reviewed April 8, 2013

My wife and I have been to Carrabbas several times before our most recent visit. This time I ordered the lasagna and my wife ordered the chicken Marsala. The house salad that was included with the meal was very good. My lasagna was OK. It tasted fair to good, and was ample based on its price. My wife's chicken Marsala was a different story. The menu said that it was to include prosciutto. The chicken was grilled, not sautéed, and covered in a dark brown gravy with bits of mushrooms in it. I and my wife are used to a Marsala dish with sauce where the chicken is first sautéed, and then is cooked in the Marsala wine. This results in a white sauce, not brown. There was absolutely no prosciutto in this dish.

We informed our waiter who basically ignored our issue with the dish. We called him over a second time and once again got no where with him. About 15 minutes later he dropped by our table and told us that he informed the manager of the situation and was told to comp us with a desert. Nice of him to do this, but what's up with the chicken Marsala. We would have preferred an explanation, even though the desert was excellent. We will certainly think twice before returning to Carrabbas.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Al P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

85 reviews from our community

Visitor rating
    22
    29
    25
    6
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Hartford, Connecticut
Level Contributor
75 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“First time here and not a fan”
3 of 5 bubbles Reviewed April 7, 2013

Took the family here to break up the visits to "OG". The service at this location is slow (both at the bar and restaurant) and at least our server was very new. She did not know the menu, even to offer the sides for our entrees. Also, we were not checked on after the food was delivered - she came back to us to offer desert. The veal was done very well, but both the picatta and marsala were heavily peppered. Garlic mashed side dish lacked any type of garlic flavor. Our portions were also not very large, for the price. Based on the cost, service and taste, we will not be returning to Carrabba's.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“A great holiday get together”
4 of 5 bubbles Reviewed March 31, 2013 via mobile

Able to accommodate any size crowd this great Italian restaurant is the place to meet The menu will seve any palate with great dishes or wood fired pizza. The prices are reasonable and the service very attentive Nice that they were open on Easter

Helpful?
Thank S76b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Super Fresh Food & Great Service”
5 of 5 bubbles Reviewed February 17, 2013

First time to a Carrabba's. Food was well prepared and very fresh...impressive for a chain! Service was polite and well paced. One item came out incorrect.. waiter corrected it quickly. Very pleased. :)

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Heather J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fife, United Kingdom
Level Contributor
74 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Take-out”
4 of 5 bubbles Reviewed February 1, 2013

Order some take-out, was very quick service, reasonably priced and food was very tasty.

Would eat here again.

Visited January 2013
Helpful?
Thank AlbertNags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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