I am an extended stay traveler first arriving in the Inn in August, and expected to spend no less than 3 weeks of every month and usually no less than 4 nights of every week through June or July of 2014. First about the Management and Customer Relations (CR)team: Relationships of value usually start out somewhat rocky before leveling off and becoming something extremely meaningful. It's somewhat like the "storming/norming" of teams in building productive relationships--and my relationship as a whole (Management and team) has evolved into what I deem a family type relationship. The CR team has always gone out of their way to attend to the needs of their guests. I didn't always understand why someone wasn't at the front desk, until I needed them. They didn't short change me when they dealt with reported issues. Extended travelers need a feeling of home and familiarity and that's just what I get at the Inn no less than 80% of the time. Upon arrival, and because I need space to work in the evening, I was placed in one of the renovated Suites (the Jr or Sr), but then I had an opportunity to speak to the Manager about job here, my needs, Just from speaking to me, and somewhat gauging my personality directed me to one of the rooms in the "Themed" section of the hotel--a room with an easy chair with a light, phone at arms length and electric fireplace--just like home--but with, old world charm furnishings and fixtures, and a canopy bed fit for the Queen that I am! The bigger closets really work well, and the separate vanity area off from the bathroom affords just the right lighting to apply facial creams, make-up, etc. Although there is a Keurig downstairs, the individual coffee pot in the room lets me have coffee in the privacy of the room. Each week, at check-in, the staff makes every effort to assure I am returned to the same room which really makes it a home away from home. The staff has resolved every issue I've reported and I'm not shy about reporting things and giving them an opportunity to resolve. I learned long ago that people can't read my mind, and its unfair of me to think different. My husband has traveled with me and is in awe of how I'm treated by the staff--just like I'm family returning from a weekend trip. I leave items, that are for the most part returned to my room and waiting for me on the day of my return. Roccio always assures my room is cleaned and in-room amenities are replenished. Judy (before leaving), Amanda and Nicole.are priceless and the new team members are following in their footsteps to make every stay memorable. Nothing is perfect, but from the appearance of the grounds, public areas, restaurant, and both the renovated and Theme rooms, this staff certainly is poised to remain on the excellence and perfection journey and wont rest on their laurels. A big ole Texas sized THANK YOU for your hospitality and for making me feel right at home and part of a family even when my family is 23 hours away!!
- Official Description (provided by the hotel):
- The Litchfield Inn, BW Premier Collection® is surrounded by the beauty of nature in a historical Connecticut town. Dedicated to providing quality accommodations and services at a fair price, the Litchfield Inn is the perfect destination for any occasion. This boutique property is an exclusive blend of 20 perfectly furnished, extremely comfortable guest rooms. In addition, there are 12 incredible theme rooms that have been uniquely designed to enhance your stay. Just a two hour drive from New York and Boston, the Litchfield Inn is the ideal spot for a quick escape. ... more less
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- Also Known As:
- Litchfield Hotel Litchfield